BE Destination Tulum

"Good place and great food"

Twelve O’Clock Luxury Villas

Secrets Tulum Resort and Beach Club

"Very good, lots of attractions in the hotel we had fun. Amazing service, thanks to Julio"

Hotelito Azul

"Great location on the beach and large bungalow, very friendly and helpful team. Several restaurants and supermarkets in the area."

Hotel Shibari - Restaurant & Cenote Club

"First of all the service was beyond bad, it’s as if the staff never communicated with eachother. Upon arrival, we got asked if we were celebrating anything, to which we said yes as it’s our fifth anniversary, and they said they would arrange a surprise for us the next day. We finished our stay without any surprise or acknowledgment as to what had happened, it was just forgotten. They would ask us every day if it was our first time at breakfast, ask about allergies and so on, which on your fifth day at the hotel makes it feel very impersonal. The hotel is also very restrictive in when you can use their amenities, which is laughable when they have no direct beach access. Their pool only opens 11am-6pm, their bikes (which are in horrible shape) can only be hired 9am-6pm…it felt like being at a school camp instead of an alleged 5-star hotel. You are stranded on a street with nothing to do, no signal outside of the hotel, no free beach access and a whopping $40 to get to the town center (which is a 15min drive away). To put the cherry on top, we got called to our room on our last night asking when we would like our bags collected for check-out, they said it was arranged…and it never was. We also never got asked if we had a nice stay upon leaving, nothing. They truly don’t seem to care. Honestly, save yourself the trouble."

Mezzanine Tulum, a Small Luxury Hotel

"I spent four nights at the gorgeous Mezzanine Tulum, unwinding from a busy schedule. My sea view room overlooked the ocean, and I spent my evenings falling asleep to the crashing waves. The property was quiet, and the staff went above and beyond to make sure my stay was special—even telling me about their Mayan heritage, and helping me practice my Spanish. Everyone had a smile on their face and everyone was very kind, especially the front desk staff and servers. When it comes to food, I think breakfast is this hotel’s speciality, with fresh juices and healthy options. I enjoyed the vegetarian options for dinner, and would have liked more salads to choose from. Their sister property Mi Amor was a dream to spend the day at lounging in the infinity pool overlooking the ocean. I visited the spa twice where Adé took very good care of me, and will definitely be back!"

Ikal Tulum Hotel

"I thoroughly enjoyed the experience of sleeping so close to nature and having a treehouse. However, I wasn't aware the hotel was directly inside the national park. When we arrived, guards gave a difficult time to our driver to be able to drop us off, even though it is a 50 minute walk to the location. They expected us to pay daily park fees even though we weren't using the park. There was only one highly over priced restaurant at the site, no shops for food, and no hot water available. I was able to make a coffee in my first day, but the service desk staff told me one free coffee for my booking, not one for each day stayed. Given the cost of this hotel, it offers no services. It does have an enjoyable environment, but bring your own food and your own supplies. This was 1 of our 2 rentals and both had the same issues."

Nômade Temple Tulum

"This hotel has a really great vibe. The staff are very nice. They offer free yoga classes and bowl therapy. There's a seaside restaurant. Sitting by the sea with a cold drink and enjoying the breeze is so relaxing 😌. The only downside is that taxis are quite expensive in Tulum (you can't use Uber; it's monopolized by one company)."

Moxy Tulum

"This is a very new hotel with excellent interior design and comfortable rooms, the gym is better than most hotel gyms and brand new. Service and the people are awesome special thanks for Fernando and David."

El Paraiso Hotel Tulum

"About the best beach on the Riviera Maya. 100% recommended. However, it's located within a reserve, so having a car or being aware that you'll be away from the center is something to keep in mind. Beach lovers, this is the place."

Motto by Hilton Tulum

"Very modern and clean hotel! Except small bed for 2 people and very small rooms! Tulum very expensive restaurant on the beach Recommends the aldea sama sector a1 km from hotel motto Restaurant a bit more reasonable"