La Valise Tulum, Member of Small Luxury Hotels

"Great service with friendly local staff. Very nice beach front view."

Secrets Tulum Resort and Beach Club

"I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived. Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality. Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury. We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal. On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous. Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort."

Anat Tantric Boutique Hotel

"Amazing place, great host, beautiful villa"

Hilton Tulum Riviera Maya All-Inclusive Resort

"Very nice resort"

Mezzanine Tulum, a Small Luxury Hotel

"Loved our stay. The vibe was amazing. Room clean. Food was great. Would definitely stay again."

Nômade Temple Tulum

"Good service. Problem with the music at night when there's a party at the hotel."

Hotel Milam, Michelin Key Winner

Villa Pescadores Tulum by Ahau Collection

"We stayed two nights at the Villa Pescadores. It is beautifully situated inside a national park. It was really easy to reach the Tulum archeological site, every few minutes an electric kart stops in front of the entrance which takes you there. The airco does not work during the daytime, but when one of us was not feeling well they kindly switched in one. The staff is very friendly overall, especially David who did his utmost to help and serve us. Unfortunately the hotel feels a bit understaffed, waiting times were sometimes quite long. The beach is spacious and beautiful but when we were there the sea was brown and the beach was full of sargassum, which also gives a terrible smell. If you fancy the beach it is probably better to look elsewhere."

Maison Tulum

"pros manager super helpful and available with plenty of the city recommendations + transportations cute apartments with amazing decoration cons lack of cleaning (dirty room and same towel (one for each person) for 6 days! no fridge for keeping the water bottle cold in one of the rooms with temperatures reaching 30 degree leaking from the roof inside the room when it was raining breakfast only coffee, jam, butter and bread!!! ah! and one apple :( noisy during night! no strong WiFi in the upstairs rooms 20 minutes driving from the popular beach shower was not strong enough"

Copal Tulum Hotel

"Beautiful architecture with natural materials and courtyard with plant paradise"

Motto by Hilton Tulum

"shi s The facilities are too poor, the wash basin is blocked, the toilet is blocked"

Our Habitas Tulum - Adults Only

"The jungle room has a beautiful and quiet environment, with a sense of wild luxury. At night, you can see the cute raccoons walking around outside the door. The restaurant is delicious and the price is very reasonable. I was impressed by the octopus claws for dinner and the fried eggs in the morning."