Featured facilities: Fitness Room, Massage Room, Spa
Very Good
102 reviews
8.5/10
1 night
From PHP 16,845
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9.5/10
Amazing
GGuest UserWe loved our bungalow, as it was well-designed, had a functional kitchen, and many useful gadgets like an iron, a hair dryer, or umbrella for sunny weather. The shared area had a lovely vibe and was perfect for recharging mentally with all the greenery, pool sounds, and chirping birds. We could even squeeze some physical activities into our routine, as the place had a dedicated space for yoga with mats, small dumbbells, and resistance bands. We were lucky to have the whole place to ourselves, although the presence of the security guard was comforting. Our host was friendly and helpful, answering our questions on WhatsApp or providing tips on hustle-free navigation in the Tulum jungles.
TTravel bugxoxoxoThis hotel is great value for money in terms of all you can eat and the price. The hotel does feel too overcrowded there are so many sun beds on the beach that it takes away from the beach. The hotel did not warn about seaweed before arrival and it was very 50/50 in terms of staff friendliness
11370170****The hotel's facilities are top-notch, but the restaurant's food is quite mediocre and doesn't match the hotel's caliber. The location is inconvenient; you can only rely on local taxis, which are very expensive, and there's no Uber available. I'd recommend staying in Cancun next time you visit Tulum.
GGuest UserExcelente servicio todo el personal muy amable instalaciones de primera habitación grandes y cómodas comida buen sabor lugar muy seguro muy recomendable
GGuest UserOur 6th trip to the Cancun area, first stay here - wonderful experience. Wonderful, attentive staff. Beautiful beach and reef. Snorkeling was good - beautiful fish, coral regrowing in the outer reefs. Food quality was better than hoped for - lunch seems to be the best option with dinner being a close 2nd.
Appreciated the attention to the Turtles laying and hatching- had a specialist come in nightly to protect and clearly mark areas to keep them safe.
Dive shop was great - needed a pair of socks to keep fins from rubbing blisters - they ordered them overnight for me.
Restaurant staff are lovely. Room attendants are great - loved the towel art!!
Will return!!
RRonzoFamily of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation.
The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible.
The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic.
Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea.
We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out.
Would return for sure.
GGuest UserHad a great time, has a little gym which was a nice surprise, and a little kids play area on the beach. Service was excellent, highly recommend Wiliam our server at breakfast
GGuest UserThe hotel is pretty and clean, I can tell it’s newly opened. But the staffs definitely needed more training. The pool is pretty small, you can’t really swim in there. The jacuzzi was out of service, they don’t provide towel at the pool, even if you asked, they said they were going to get it but they never came back. Service is poor I would say.
GGuest UserThe room was very small and had a rooftop view, but the view was only on the 4th floor, so it wasn't that good, and I could see the window next door, so I had to keep the blinds open every day. The pool is small, but the interior is very neat and pretty. The female staff was a little rude when I checked in.
Other staff are friendly