5-Star Hotels in Tulum

The room is large and the design is quite good. But the location of the hotel is not convenient to go anywhere, unless you have a car.

The room is very spacious, the service is very good, the overall environment is very quiet, and there are many activities to participate in the hotel~

This hotel is great value for money in terms of all you can eat and the price. The hotel does feel too overcrowded there are so many sun beds on the beach that it takes away from the beach. The hotel did not warn about seaweed before arrival and it was very 50/50 in terms of staff friendliness

Family of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation. The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible. The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic. Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea. We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out. Would return for sure.

Suitable for the whole family, the environment is very good, but it is highly recommended to come in the off-season. It is impossible to find a place on the beach during the peak season. The toilets are all very far away. The ”5 minute” car to and from the shuttle can't wait. It is all on your own and the parking lot is far from where you live. a la carte (non-buffet) dinner was not booked at all, stayed three nights without a day.

Good hotel. Good attention. The staff in some sectors are friendly in others like bar tenders not so much.