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A+++ Family Vacation (2 Adults, 3 Kids – 4, 5 and 7). You should not hesitate to book this super lux spot for your next vacation. We chose Conrad Tulum because it was on the CN Traveler best places to go. It did not disappoint. No way for the resort to be any more lux/beautiful or service to be better. Pictures are real and in some cases don’t do the place enough justice. Place is brand new. Further, the “kids club” was critical to our vacation. Shamara, Sehem, Ivette and Ruth all jointly run the kids club. It is a mix of indoor and outdoor activities from 945am-5pm (lunch with parents at Noon). Making pinatas, painting, reading, traditional Mexican art/crafts alongside pool (there is a specific pool about 2.5 feet-3 feet deep which is great for young children), beach, watersport, treasure hunts around the resort, etc. This is a very curated program for kids, exceptional in every aspect and also customizable based on what the kids may want to do. My kids are begging to return. Thank you to the staff at the kids club! Some other outstanding parts of the resort include morning wellness activities on the beach (Rafael is wellness coach speak to him on arrival for schedule/info) and the breakfast restaurant which has countless stations servicing traditional Mexican food cooked to order in front of you by chefs as well as a plethora of recognizable American breakfast items. It is a showstopper. Rivals the best breakfasts at the worlds finest hotels. Other restaurants on site (pan Asian, Japanese, Mexican, etc) are all superb. Guacamole, coconuts, champagne, wines all delivered poolside, beachside, etc. All the fine service you would expect. Some suggestions for the future as the hotel is brand new. Fix (or get a new) ATM that dispenses Mexican Peso so Americans can tip your exceptional staff in pesos without paying a silly exchange rate at the front desk. For the watersports company on the beach they need high end equipment to match the character of the hotel. For example, snorkel equipment must be the “dry” snorkels and they should have goggle defogger on site and used prior to each swim – price should be raised to accommodate this. Oscar is the local snorkel guide and he is REALLY GOOD. There is a massive set of coral reefs with tons of fish (some as big as sharks) outside the hotel but accessible only with the best equipment. (bring your own better yet!). Childrens food at the hotel/poolside could improve so that the kids have healthy and LOCAL choices (fruit/veg as sides, fun kid local fruit drink, less of the burger/chicken stuff that is on every menu in the USA). Guacamole ice cream cones (made from tortilla chips, delivered as fun snacks for free every day which the kids loved) were amazing and that should be on the menu! Finally, there are some comments about sea****. They have huge crews that come clean it up every morning (done by about 9/10am). Its not a nuisance. Probably by the time you wake its all gone and you never know its there. It

Second visit to this resort hotel. Loved it the first time so much we couldn’t wait to come back, but of course we had to wait until after the pandemic! Sadly, it didn’t quite live up to our memories. It certainly wasn’t as clean as the first time, lots of areas looked tired and grubby. Things like the showers and the balconies and also the pools and surrounding areas. It was sad really, because the staff were still as lovely and amazing as ever. It’s been four/ five years since last being here and I’m now vegetarian and was surprised at the lack of choice there is for those of us that don’t eat meat and fish. The beach bar literally only has chips and sometimes rice that’s a veggie option, so I wouldn’t say that was 5 * The saddest part was the sate of the beaches. There was rubbish and plastic everywhere, even on the turtle beach which they claim to pride themselves as eco friendly helping the turtles. This rubbish wasn’t cleared up the whole time we were here and just appeared to get worse and worse. I know that’s the environment we live in now, but when you’re claiming to be an ecological site this is poor, sadly poor. It was so sad to see turtle holes filled with rubbish and debris. The ATM didn’t work the whole time we were here (2 weeks) and they wouldn’t let us draw any money out on our cards, so we hadn’t got extra cash for tips or the twice weekly market. Sadly we won’t be returning or recommending it to our friends

We visited Seaside Suites in 2012 for our honeymoon and I never had any desire to return, at the time I thought it was ok and nothing special. However, we decided to give it another go in September 2023 and I am so glad we did. We travelled from Scotland with TUI, transfer time was just over an hour. Check in was a little chaotic, reception appeared very busy on arrival. We were eventually taken to our room after around an hour. Now, when we visited in 2012 I thought the rooms were dated and unfortunately they remain exactly the same - immediately I regretted booking! However, the following morning we decided not to let the room dampen our spirits and we went out to explore. The resort has been extended since our initial stay with more amenities on offer. The new Italian and Asian were lovely, the food and service were fantastic. We also enjoyed the cocktails in the tequilla bar. I recently read that from July this year the Asian and Tequilla bar come at an additional cost ? I hope that’s not the case. The evening entertainment, which I felt let our initial trip down, was completely different with a better program running in the evenings. We enjoyed the beach most days , yes there was seaweed but the workers are constantly clearing it away. The beach bar at the far end was a firm favourite. We both enjoyed the spa, followed by couples massages on the beach - absolute heaven. In summary, I am so glad we returned to this resort, we thoroughly enjoyed our visit this time. My only criticism would be the rooms are in desperate need of modernisation.

There is no shower and no lights. We are ready, but we live on the first floor and we were chopped to death by the people on the second floor. We were still walking around at two o'clock in the morning, and there were people arguing next door until late 🥹 All the staff's services can't be said. In other words, this place is enough for a day. The price/performance ratio is not too high, and the breakfast is good.

Very chic, new and modern hotel in the newly Aldea Zama neighborhood which is a modern mix where tropical and city meet. For starters the hotel is located in a new section of Tulum that’s “heavily” under construction. If you can see pass the construction you’ll be fine, if construction bothers you stay away. If you’re looking for beach access stay away. The beach is about 10 minutes (taxi), 35 minutes bike, or an hour walk. Speaking of bikes the hotel has them for free to use, which is a nice perk. The hotel pool and view is simply amazing! The hotels rooftop restaurants food is good (ate there twice). The rooms are spacious and new. I had a issue with my first room but they were able to move me to another room after some slight back and forth! It was my birthday and they welcomed me (in the room) with a happy birthday banner and towel cake (super cute and thoughtful). There are about two handfuls of restaurants in walking distance, a pet market, a fresh market, and pharmacies. They changed the towels everyday, they made the bed everyday but didn’t change the sheets although requested. The rooms always smell good and the staff they all are amazing, helpful and sweet! If your looking for a upscale vibe in a newer section this is the place you want to be.

You can have an eco stay. There is no pot, refrigerator, TV. The outlet is only １ in the room, and the electric capacity is low, so you can't use it even if you bring a dryer, and you can only use it for charging your smartphone or tablet. The location by the sea is good, but there is a club in front and it is noisy until midnight every day depending on the room. If you close the window, you won't hear it a little, but there is no air conditioner in the room, so if you don't open the window, it's hot and you can't sleep. So it may not be suitable for those who want to relax quietly.