The hotel staff was wonderful, and grounds & rooms are beautiful. I stayed for a few days solo after a bachelorette trip, and it was the perfect, most relaxing getaway reset. My room was on the beach side, and all details were thought through - every day, I received fresh bath and beach towels, floors swept of sand, drinking water was refilled, and sweet treats left in the room each evening. Also worth noting I felt very safe/secure at the hotel and walking around Tulum during the day. In the evenings there are no sidewalks or street lamps, so really just have to get past that and get to where you’re going (dinners, cenotes, beach clubs, etc.) versus the path to get there…