Bahia Principe Luxury Akumal - All Inclusive

Excellent. Food - use better quality olive oil to cook all foods. Your guests will notice!

We went as a large group for a wedding, and stayed from April 19-26. There were some issues. A pre wedding foam party went sideways. A second wedding party joined in, and it got out of control. A staff member waited until our bride was intoxicated, then presented her with a contractual form to sign, charging her $2000. The weather didn’t co-operate on the wedding day (bad luck) BUT there didn’t seem to be a plan B. It resulted in a huge delay, the venue moved from the beach into a theatre with very minimal flowers or decorations (unlike what they had paid to have on the beach) The wedding party had their own issues with the staff leading up to the ceremony which I didn’t witness, but I’m sure they will also be leaving a review for others to consider. We made the best of it, but the way everything was handled by the wedding staff was very disappointing. There was a meeting to discuss partial refunds for services and products that were paid for but not provided. This took up most of a day and resulted in an absolute insulting offer from the resort. Aside from that- the app you need to pre book your restaurant reservations isn’t user friendly. I found it pretty well useless in comparison to some other resorts I’ve stayed at. Not all experiences were terrible, and I realize everyone has different tastes in food and drinks, also what I find fun isn’t necessarily what you might enjoy. But i do know that we won’t be going back to Bahía Akumal.

This was our first time at Bahia Principe Luxury Akumal. We travel to Mexico often staying at all-inclusive resorts with a family. Reading mixed reviews about the property, we did not know what to expect but all in all, we have enjoyed our stay except for a few minor things that can be improved. Before our arrival, I reached out to the hotel and placed a request for 2 connecting rooms or at least close to each other. As we arrived, our rooms were ready to be checked in, however, due to the location of the building we asked to be a bit closer to all the main activities. The resort is very large and buildings are spread around with some within walking distance to the main lobby, main buffet, pool, and the beach and some needing transportation. Since my mom cannot walk long distances, we have kindly asked to be placed closer to the lobby and the front desk was kind enough to accommodate our request and assigned 2 rooms next to each other within 5 minutes walking distance to the main activities. There were a lot of coatis and agoutis that would come out in the evening and come close to our balcony and my daughter had fun observing them. Reading reviews about smelly rooms and some rooms with AC not working properly, we did not know what to expect. Our rooms were standard Junior Suite rooms and they were a bit outdated with mosquitos flying around. We kind of were prepared for it as we have stayed in some resorts in the past with the same issue but we did not pay much attention to it as we barely spent any time in rooms except for some day naps and nights and I am always carrying mosquito and bug spray everywhere I go. We had no issues with AC and, during the day, we turned it off and only had a fan running. At night, we put the AC on low and even asked for an extra blanket because it was quite chilly. So as far as room conditions, they can be improved as rooms are outdated. The main pool is pretty large and had plenty of lounge chairs but there were not enough umbrellas. Many people would claim spots very early in the morning so if you coming after 8 AM, it is impossible to get a good spot. We have alternated between the pool and the beach. The water in the pool was pretty warm. The beach is more of a man-made and the water is pretty shallow so not for swimmers. However, there were different fish and even a sting ray which was unusual. Since kid's water parks are only located at Coba and Tulum sections, we went to both. There are trains to take you between properties and it usually takes between 5-10 minutes to wait. We took a walk on the beach to the Tulum section and used the kids' water park as well as the regular pools. They have a great beach buffet for a quick bite or a light lunch which my daughter enjoyed. We only went to 2 a la carte restaurants - Dolce Vita, which is an Italian restaurant although we have requested authentic Mexican, and Frutos Del Mar, a seafood restaurant. The service at both was great and the food was good. We

We visited this resort as a large family group, including both young kids and elderly members. Overall, it's one of the better resorts in Mexico. Making reservations is easy, and the swimming pools are fantastic. The food is spectacular. However, a minor inconvenience is that the shuttles don't come frequently, so be prepared to do some walking, especially since the resort is quite expansive. The beach experience wasn't optimal, mainly due to the widespread issue of sea**** affecting the Caribbean region, and it wouldn't be fair to blame the resort for this. Despite this, I would definitely consider returning here in the future!

Great service! Excellent food. I just wish there was more to do at night, like a small club/disco.

Great place to relax, enjoy the weather, lots of actvities for all ages, inside resort transportation, various of restaurant for variety of food, all restaurent required prior reservation except for buffet lots of seating at the beach and around swimming pool

This has got to be the worst resort I have ever stayed in. I thought Hilton was bad but this definitely takes the cake. Staff is unorganized, unfriendly and very rude. The drinks were absolutely atrocious!! The selections here is far from luxury and the rooms itself is worst I have ever stayed in. Very outdated need many renovations looks like it’s falling apart and the very old furniture. A huge difference from what they like to show on their website.

Third trip to a Bahia property but first time in Mexico. The weather was fabulous! Always found loungers at the beach or pool. Carlos at the beach bar was exceptional! Hard worker and so very kind! The rooms are very dark and dated. Lampshades were all broken in our room, stained couch cushions, torn curtains. Average resort at best. Hit or miss if you get towels, coffee, water etc.... Always had to call front desk to get the missed items over our 10 days. After the 2nd day of calling you'd think they'd make a note to make sure it didn't happen again but nope. Went to guest services as front desk clerk Luis recommended and reports were documented etc but didn't help.. Small improvements could make up for minor inconveniences. Public washrooms need more attention, all paper and soap dispensers are broken and falling off the wall. Also need to be refilled more often. Floors in pool and beach washrooms need to be swept and mopped more often. We had great Restaurant meals and buffet lunches. Karla at the omlette station was sweet and fast! Great job! Lots of walking to get to different areas or you can take the trollies. We had a great sunny vacation but wouldn't return to this property.

The beach was fantastic