LiveTulum

For the price it's ok. Very basic. If you come from the US it's well below the average standard, yet above average US hotels price. I stayed two nights in January. Even then the a/c is not strong enough to cool down even if it is on 24/7. Parking is convenient. Walking distance to many restaurants and shops. Far from the beach.

Clean beautiful rustic property. Very cute room! Comfortable bed and pillows. Short walk from downtown but just far enugh away for a peaceful sleep. Lots of great restaurants and shops nearby. I wouldn't hesitate to stay here again. The wifi wasn't working but we were able to install isim cards for internet connection.

I don’t normally leave negative reviews but this experience was the most frustrating experience I’ve had in quite a while. To start, when we checked in, we were told there was no wifi in the hotel and that there was no air conditioning. This is at odds with what amenities it shows the hotel having on the listing. If we had known that there would be no wifi or AC (in a tropical climate, mind you) we would NOT have booked the room. It was really late when we checked in so we had to wait until the next day. When we approached the concierge about the lack of amenities, he says the wifi is down everywhere in that location (which wasn’t true because we were able to get wifi at a place 1/2 a mile away). When we asked about the AC, he holds up a remote to turn on the unit in our room. What good is that going to do us to get ac if you’re keeping the remote to the ac in the room, behind the desk??? So we had to sleep in sweltering heat for a night because they didn’t want to give us the remote to one wall ac unit that looked incredibly old. The worst part is that, after checking out early, due to the lack of amenities advertised, they did not refund us for the 3 nights we didn’t stay so we ended up having to pay for 4 nights when we only stayed one. Awful customer service on top of it being incredibly loud and the room being outdated. Not worth the money AT ALL. Do not stay here, there are much better options nearby.

I stayed at this hotel with my sister. We ended up extending your stay longer then planned. We loved this hotel. It was clean and the beds were were comfortable. It was quiet at night so you will not have troubles sleeping here. Wifi, fans and aircon worked very well and they provide you with a safety box in the room to keep valuables. Very friendly staff and a security gard at the door all night long. The place is central and has free parking space just outside. We rented a scooter and had no issues with parking. If you rent a bike they allow you to keep it inside of the hotel premises over night which was great. The area feels safe and is lit up in the night. Very close to the main streets and you can easily get from there to the beaches and the hotel zone by driving. Hailing a cab from there should not be too hard either since it’s so central. I would highly recommend this hotel. If we come back to Tulum we would definitely stay here again.

If you are looking for a budget hotel where the rooms are not very clean, this is your spot. Front desk employee checked us in and had us lug our bags up 3 flights of stairs without warning or offering to help. He was super rude and also wanted a tip. He said to us, All I get is a thank you”. Ridiculous. I used to work in the hotel industry and never encountered this type of rudeness or “hospitality”! Online it said our room came with breakfast included and I was told they no longer offer breakfast. This is something they need to address when rooms are booked. Room drapes were filthy, hair in the shower, thick dirt and dust on the mounding. I wore my flip flops in the shower if that tells you anything. Toilet was leaking onto the floor from its base. Thank god we were only staying one night prior to staying on the beach. Location is good as it’s walking distance to many restaurants, taco stands, bars and shopping. Grocery store is only a couple blocks away. I would never stay here again.

We loved the layout of the rooms. We had a full kitchen with lots of cabinets a counter and a breakfast nook for 4. Also included was an up-to-date bathroom with room, a large living room with a comfy large couch and a TV on wall with remotes. Then a beautiful bedroom with lots of storage and drawers. Right off the bedroom were sliders to a swimming pool! Bedroom to swimming pool was amazing! The pool water was warm but not bathwater warm. Really chill place and quiet.