My daughter and I were on a 7 day trip in the Yucatán Peninsula and stayed 3 nights at La Zebra in Tulum. This was our final destination before heading back home and can honestly say our hotel experience was AMAZING!! From the moment we arrived Ricardo, the front desk attendant took great care of us. The first night we stayed in a a sea view balcony suite and the last two nights in the beach front penthouse suite. I informed Ricardo of our room upgrade upon checking in and he made sure we were able to switch rooms without disruptions to our schedule. Ricardo was friendly, professional, and went out of his way to provide top notch service! The welcome drink was a nice touch and very refreshing. The sea view balcony suite had a great view of the ocean. The bedding was soft, smooth, and provided a wonderful night’s rest. The closet and bathroom space was great! The penthouse suite had an AMAZING view! The huge private balcony with a large plunge pool was the best amenity from our entire trip. The assigned lounge bed on the beach is a great perk! We enjoyed relaxing in our lounge bed and the food service was also amazing!! Our waiter Jaime and Jonathan did a fantastic job!! They were friendly and took care of our every need. I highly recommend the nachos, quesadilla and guacamole! Daniel the bellhop attendant was also fantastic! He welcomed us, assisted with our room change and during our check out. Very nice, great smile, and friendly! We had an early morning request and Oscar in the front desk took good care of us. Overall it was an amazing experience! I highly recommend this resort! It provides a stunning location, clean and well maintained facilities, delicious food, incredible views and most importantly an unparalleled service! Thank you Ricardo, Jaime, Jonathan, Daniel & Oscar for providing an intimate and personalize stay!