Nuee Hotel & Beach Club

Pool was dirty elevator didn’t work and did not get the room we booked with the private pool.They gave the room to the wrong patron then would not refund the money. Also had to go up and down five flights of stairs with a broken elevator was the worst! Stay elsewhere.

citycentre location

Very very noisy, there is a bar next door with jacked up noise level till morning hours and some shady people hanging out at the same entrance with the hotel. We parked our car right in front of the hotel and they kicked the back door in, big damage and threw ice cream on the windshield at night time we were trying to sleep. There is a ***** club and karaoke with loudest sound system going on all night long across the street, till 5 am. You can’t sleep Hotel room was very cold, all unsealed concrete, deteriorating all over. What you see online is all either photoshopped or not showing the real status of the condition of the hotel. That is deceiving Very unfriendly staff, hardly speak English , not accommodating at all. We arrive at noon and they made us come back at 3pm Whole experience was bad Don’t believe the good reviews they have on their site, all BS. I have so many pictures of our experience

The hotel is nice but the location is terribles. The rooms were not clean and the small pool in the room was filthy, cigarette butts and string cheese wrappers on the floor and in the tub. It’s across the street from a ***** club and a ******* (not kidding or exaggerating). The ***** club sound system was obnoxiously loud. There are 2 other seedy bars next to the hotel. It felt very unsafe and a bit scary. They also had no secure parking lot. Cheap but not worth it.

Badest experience in Tulum. Bad costumer service. Main attraction - the rooftop pool was not accessible, no information in advance. When we asked for a partial refund the host lied and was very uncooperative. If you have another option: DON‘T BOOK NUÉE. Trust this and the other disappointed reviews. And yes - the music of the men clubs around let the walls shake.