Alaya Tulum
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Tulum

Alaya Tulum

Health Protected
Carr. Tulum-Boca Paila Km. 8.3, Tulum Beach, Zona Costera, Tulum, Quintana Roo 77760, Mexico
Show on Map
Located in Tulum (Zona Hotelera), Alaya Tulum is steps from Tulum Beach and a 2-minute drive from Sian Ka'an Biosphere Reserve. This beach hotel is 6.8 mi (11 km) from Tulum Mayan Ruins and 4.5 mi (7.3 km) from Playa Paraiso.Show More
We Price Match
hotel overview picture
Last booked 14 hrs ago
4.5/5Great·Cleanliness: 4.5
All 100 Reviews
Amenities
Exclusive Beach AreaDivingSnorkelingMassage RoomFitness RoomPrivate ParkingFreeAirport Pick-up ServiceAirport Shuttle ServiceBarRestaurant
All Amenities
Surroundings
Airport: Tulum International Airport
(47.2 km)
Landmarks: H Moonlight Tulum
(230m)
Landmarks: FOLLOW THAT DREAM Tulum
(380m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Partial Ocean View Deluxe Suite Non smoking
8

Partial Ocean View Deluxe Suite Non smoking

2 Double bed
Has window
Non-smoking
Air Conditioning
Sea View
Electric Fan
Towel
Room Details
Check Availability
Partial Ocean View Suite Non smoking
9

Partial Ocean View Suite Non smoking

2 Double bed
Has window
Non-smoking
Air Conditioning
Electric Fan
Towel
Shade Curtain
Room Details
Check Availability
Ocean View Suite Non smoking
10

Ocean View Suite Non smoking

1 King bed
Has window
Non-smoking
Air Conditioning
Sea View
Electric Fan
Towel
Room Details
Check Availability
Ocean Front Suite Non smoking
9

Ocean Front Suite Non smoking

1 King bed
Has window
Non-smoking
Air Conditioning
Sea View
Electric Fan
Towel
Room Details
Check Availability
Garden Apartment Non smoking
10

Garden Apartment Non smoking

1 King bed
Has window
Non-smoking
Air Conditioning
City View
Electric Fan
Towel
Room Details
Check Availability
Family Villa Non smoking
7

Family Villa Non smoking

1 Queen bed
Has window
Non-smoking
Air Conditioning
Electric Fan
Towel
Garden View
Room Details
Check Availability
Garden King Villa Non smoking
6

Garden King Villa Non smoking

1 King bed
Has window
Non-smoking
Air Conditioning
Electric Fan
Towel
Garden View
Room Details
Check Availability
Panoramic Villa, 2 Bedrooms, Ocean View
7

Panoramic Villa, 2 Bedrooms, Ocean View

Non-smoking
Air Conditioning
Electric Fan
Towel
Balcony
Room Details
Check Availability
Hide Room Types

Guest Reviews(100)

4.5/5
Great
Verified Reviews
  • Cleanliness4.5
  • Amenities4.5
  • Location4.5
  • Service4.5
AI Summary
An AI-summarised snapshot of real guest reviews
Guests commend Alaya Tulum for its exceptional cleanliness, prime beachfront location, and comfortable rooms with ocean views. The friendly staff and delicious breakfast add to the pleasant experience, balancing relaxation and exploration.
Read more
Helpful
Not helpful
Guest User
May 2, 2024
Alaya is a dream ! We did a trip back in January that was for a very important birthday and took over half a year to plan-from beginning to end, everyone at the resort was very helpful, as we weren't the easiest group with lots of plan changes and individuals. From the moment er landed at CUN we felt in the very best of hands-we received attentive service from each and every member of the Alaya family. They helped us plan a beautiful celebration , and attended to our every needs. This is a very peaceful, calming, private, and individual experience. If you want the loud clubs and crowded pools , this is not for you- Although EVERY one was exceedingly friendly and helpful, we would like to additionally add that Ismael, Santos, Roni, Antonio, Gaby ( I apologize for any misspellings- And at the front desk Sylvestre and Rafael But , again-everyone very top notch 5 star service--and I apologize for any names I didn't catch
Guest User
April 29, 2024
Ficamos 4 noites. O hotel é bem básico em relação aos hotéis que estou acostumada a me hospedar, mesmo em locais igualmente rústicos como esse, e achei muito caro pro que oferecia. Em relação aos hotéis do planeta Tulum, o preço/ qualidade é bom. Em relação aos hotéis nos quais estou acostumada a me hospedar, esse hotel é basico num nível extremo, mas esta ok. A localização do hotel era boa, longe da confusão do início de tulum. Confesso que dormi mal a noite com medo, o hotel tem acesso direto à praia sem nenhum tipo de obstáculo. Mesmo sabendo que é uma área turística e que tem vigia a noite no hotel, não fiquei tranquila, coisa minha mesmo. O café da manhã (pago a parte) praticamente não oferecia quase nada no cardápio, somente uma scoisas meio naturebas tipo pudim de chia. no entanto, eles ofereciam uma xícara de cafe preto ou suco como cortesia. Nem tentamos almoçar. Jantar não era possível visto que o restaurante fechava às 18. Os quartos eram limpos, agradáveis e rusticos, charmosos e bem ok. O atendimento da recepção era educado e agradável. Esse comentário não é sobre o hotel> E o pior: nenhuma padaria, lanchonete ou café nas redondezas para tomar um café da manhã decente. Até tinha um café metido a besta bem perto onde o atendimento era horrível e não tinha um pão, um bolo, uma fruta. somente coisas como chia, açaí etc, ovos, preparados de uma forma assustadora. Agora uma observação sobre a cidade e não sobre o hotel: Tulum (um local altamente rústico que não tem nem calçamento e precisa de gerador de energia pra funcionar) se tornou um local insuportável e blasé. Em qualquer local que visitávamos, pessoas instagramaveis e com cara de influencer, enquanto lixo dos hotéis eram disfarçados em cantos esperando que ninguém pudesse ver, para não quebrar a “aura instagramavel, hype e sustentável” e o atendimento sofrível nos locais extremamente superfaturados e com produtos e comidas ruins nos fazia sentir indesejáveis como se tivessem fazendo um favor pra gente. Eu já tinha visitado tulum há nove anos e quis retornar porque a primeira experiência tinha sido muito boa, mas confesso que, decepcionada com Tulum, dificilmente retornarei a essa cidade que está sendo destruído por pessoas falsamente bem intencionadas em relação a natureza e ao meio ambiente. No geral, hotel justo e honesto, nada sensacional ou fora do comum.
Translate
Guest User
April 29, 2024
Not even sure where to begin with this review- I wish I could give more than 5 stars to this place! Our stay at Alaya was unlike any other hotel experience I’ve ever had, the fine attention to detail and dedication to guest experience are apparent in each and every aspect of the hotel. The staff are all extremely welcoming and attentive. Santos and Rony took excellent care of us on the beach, they are both incredible and I highly recommend the shrimp tacos! The location is perfect in the heart of Tulum beach, within walking distance of tons of restaurants/bars/ shopping. The private beach is awesome- it’s quiet (you can’t hear the music of the nearby beach clubs) and even though we arrived at the start of sea**** season they have people working hard to remove it from morning through the afternoon. The entire property is beautiful and peaceful. EVERYTHING- from the amenities and food and service to the housekeeping and groundskeeping was perfect. Some of our favorite details were the ‘good morning’ drink of choice brought to your porch at whatever time you prefer in the AM, the organic bath products and aloe vera in each room, and the beach bag. The only ‘bad’ thing is that we couldn’t stay forever, lol! Definitely stay here if you get the chance!!
Guest User
April 25, 2024
Alaya Tulum is the best travel experience I’ve ever had. The staff was amazing and extremely tentative. Especially Santos at the beach bar, Silvestre at the lobby and Stephan at the lobby. Those three provided top notch service. I don’t generally even write reviews, but this place was worth taking the time to let others know what an incredible experience this has been!
Guest User
April 24, 2024
The location was exceptional as it was on the beach, and in the midst of everything Tulum has to offer. The front desk was always extremely quick to respond and help me access transportation as it was difficult to find transportation without assistance. It’s an eco-friendly spot, so biggest drawbacks was very low water pressure when using the shower and they will only let you use the AC at nighttime. It’s also not secured like a resort is, so you are right on the main road, however I never felt unsafe. The staff is very attentive to serving you beachside any drinks and food you wanted from the restaurant. However, the restaurant is closed by 6pm so you do have to venture outside the hotel to get food in the evening. You will have to pay for all food and drinks as well. Overall, it was a good experience but this is not a place for budget-conscious guests.
Guest User
April 21, 2024
We had an amazing and relaxing stay at Alaya! The staff were very friendly and helpful. Santos went above and beyond to know our names and give us service with a smile - every time.
Guest User
April 17, 2024
My family had an amazing time at casa Alaya. It is one of the few villas right on the beach. Newly added plunge pool was a great hit with all of us. Everyone at Alaya went out of their way to make us feel relaxed and taken care of. Food and drinks were top notch. Santos, Rafael, Rodrigo and Silvestre were very welcoming and accommodating. We will be back!
Guest User
April 15, 2024
Santos was a wonderful attendant, he was very helpful with getting our orders from the beach, or sending drinks to the room. The sunset dinner by the beach was already set up before we arrived and he was an extremely attentive rice waiter who made sure no glass was ever empty. Overall, great experience!
Guest User
April 16, 2024
The staff and location of Alaya is what makes this property an amazing stay. Stefan from the front desk was very friendly and helpful. He guided us through the best tourist spots, dining options and accommodated all of our requests making us feel like VIPs. The yoga and soundbath session was also extremely relaxing! Thank you!

Property Policies

Check-in and Check-out Times
Check-in: 15:00–20:00
Check-out: 08:00–12:00

Front desk hours: 24/7

To check-in, contact the property in advance

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, cots and extra beds cannot be added.

Breakfast
StyleA la carte
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

Show More

Health Protected

Quite Clean
  • 4.5/5
Cleaning & disinfecting
  • Rooms are disinfected between stays

Property Description

  • Number of Rooms: 8
Located in Tulum (Zona Hotelera), Alaya Tulum is steps from Tulum Beach and a 2-minute drive from Sian Ka'an Biosphere Reserve. This beach hotel is 6.8 mi (11 km) from Tulum Mayan Ruins and 4.5 mi (7.3 km) from Playa Paraiso.

Treat yourself with massages and facials. You can take advantage of recreational amenities such as a fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Satisfy your appetite for lunch at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar. Cooked-to-order breakfasts are available daily for a fee.

Featured amenities include dry cleaning/laundry services, a safe deposit box at the front desk, and a water dispenser. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Make yourself at home in one of the 20 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and ceiling fans, and housekeeping is provided daily.

Services & Amenities

Fitness Room
Bar
Restaurant
Restaurant
Restaurant
No additional info available
Show More

Frequently Asked Questions

How do I book a hotel on Trip.com?

To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

How to get hotel deals on Trip.com?

There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

Where can I find hotel deals on Trip.com?

Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

How to get lower prices for hotels?

Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

How many hotels are listed on Trip.com?

There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

Can I cancel or change my hotel bookings on Trip.com?

It depends on the hotel policy and date of cancellation. Kindly check the policy section of related hotel pages. To cancel or change your bookings, log in to your Trip.com account, go to "My Bookings", and follow the instructions.

How do I contact Trip.com's customer support?

You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact by phone or service chat, depending on your location.

About This Property

Nearest AirportTulum International Airport
Distance to Airport47.23KM
Average Price FromTRY14847
Hotel Star Rating3