Orchid Beach House Adults Only

Terrible experience I had to cancel the trip I did it 11 days before to the front desk in perfect time to cancel. I have the messages. And then they charged me for a complete stay not even offering other dates nothing. Many people tokd me Orchid House bad experiences...

Gave us a free upgrade due to original room having a moldy smell. Hotel was super accommodating and did their best to ensure we had the best experience

Really chilled. Nice beach front and crystal blue water. You can get taxis very easily from outside. Lovely staff! Tips: - amazing massage in a white tented area on the beach outside the hotel. Way, way cheaper than any of the spas in the area. - Visit a cenote!

We had an amazing experience, everyone was very friendly and accommodated us really nicely. The bungalows are just perfect for a couples getaway you can hear the ocean during the night time. During the day time, you can have amazing food by the beach. Aesthetically pleasing dishes as well. Drinks are amazing! Highly recommend.

The place is alright.. nothing major or special about it. Definitely super expensive for what you're getting, but it didn't matter - my friends and I were in Tulum after 2 years of not having traveled, and we wanted to splurge. Upon arrival, no one came to help with the luggage.. let that pass, not a big deal. Over and above the high price we had to pay for a basic stay, they charged us deposits which they said is only a HOLD and won't be charged. On checkout, they confirmed the hold has been released. It was not a HOLD, the amount was authorized and charged - and here we are, 3 months later - still having to deal with this because they are not responsive and when they respond they say it's not their problem, because their bank released the money. Even though I've shown them actual statements showing the date those amounts got posted for me and my friends, they lie to our faces. If it's a small amount, I wouldn't be posting this - but among the 3 of us, it's close to a $1,000. There were a few other people that week too who got charged, so I wonder when they'll realize they've been hustled. We can't even dispute the charge because our physical cards were present, even though when the amounts were actually authorized, we were back in Canada. Do NOT stay here. Since management changed, I'm assuming things went down south for this place. I saw other reviews talking about this issue as well - glad to see they don't care about their guests or the reviews.

I had the most amazing time at Orchid Beach House Tulum. What a beautiful and relaxing place to go to while staying in Tulum. The staff was awesome and also the food and drinks where amazing. Liz made our day; she was always there when we needed something and she such a sweetheart. I can't wait to go back to Orchid Beach House to relax and see Liz

Incredibly beautiful property! Right on the beach. Great location very close to everything. The staff is great and the food and drinks are fantastic. My wife and I only stayed for one day but it was memorable and we will come back here the next time we are in Tulum.