Irie Tulum

Really good spot to stay on Tulum. Good gym and nice cafe on site. Rooms are new.

This new, quiet, comfortable and beautiful hotel is near nothing! We took a $30 cab to get there near dinner time and their restaurant was closed with nothing to eat except breath mints :( Nothing walking distance, not even a little market. No breakfast available the next day. So eat before you go and bring cream for your coffee!!! The hotel manager was exceptionally kind and helpful but it did not make up for the lack of services.

Everything was great. My only problem was that my room smelled weird for the two days I was there. Also the shower water tasted like sea water.

We were very happy with our stay here at Irie! It was myself my husband and kids ages 10 and 13. The hotel was clean and the staff were very nice and helpful. Cecelia and Xiemena were super nice and informative they helped us book Xel-Há and atv’s to rent.

New hotel with great potential, but lots of little things that need to be improved to get things going. We booked a single night to check the place out and were told it's fully booked despite having booked through ***********. We were able to make a deal as we intended to stay in a penthouse for 4-5 nights anyway, so they let us stay in their multi-room condo, which unfortunately wasn't properly prepared (not cleaned, coffee machine had a used filter in it, lots of mosquitos in the room, no coffee or water available) but we had a place to stay. We also used their gym on that day, and the gym is absolutely great for a hotel gym despite the fact that one machine is broken and there's no water in the gym although it was advertised. The next day, we moved to our penthouse, which was absolutely fabulous. Very nice rooms with lots of wood and generally a very nice design and style. On second glance, we realized that the cleaning staff is not yet as efficient as they probably will be soon (see pictures). Lots of dust, many things were forgotten (water refill, coffee refill, new towels in the showers were often taken away but not replaced, and there never was any hand soap at all throughout the entire stay) but we have to say that every time we told staff about one of those things, they immediately remediated the issue which was absolutely great. There was just a general lack of proactiveness. In both rooms we had (the condo and the penthouse) there was initially no hot water in the showers, which we learned could just be turned on by the management. Why it wasn't turned on despite the fact that our PH was rented the night before we don't know. Also, the private pool was only cleaned after we requested it - but then it was cleaned well and although the pump only runs two times a day for a couple hours, it stayed mostly clean through the day. Now the single most impacting issue we encountered was: power outages. Almost every day (4 days out of 6), there was no power due to construction work going on in the neighbourhood, and sometimes for up to 6 hours where you couldn't shower (pumps wouldn't work, so we had to clean ourselves in the pool before dinner in town once), use the toilet (!) or use Wifi or just charge your phone. Definitely not the hotels mistake, mind you but the way this was handled was very questionable. Sometimes we were told it would be for one hour, and after asking again four hours later they would say that the really had no clue (why say anything in the first place then?). One morning, the chef who makes absolutely great breakfast wasn't present. We asked the staff why (at around 8:20 AM) and were told that since there would be a power outage, he couldn't cook anyway. He usually arrives before 8 AM so they quite obviously knew already the night before that power would be out - no info to any of the guests. Again, it all boils down to how they handle things and communicate: they react well when being told about a problem, but there's ab

A beautiful designed hotel, delicious food & drinks from the chef, Victor and Miguel at reception very customer service oriented, best hotel gym I've seen so far! But, and its a huge BUT, the neighbourhood is in contruction (taxi got lost, road is bad, no lights at night) and far from everything, the hotel is surrounded by buildings in construction. Very loud construction work noises from morning to evening, workers shouting, trucks, ect. They advertise an experience about medidation, yoga, calm, deep in the jungle... but you cannot rest. Videos & photos from website/booking need updating per the new surroundings, or at least customers should be informed and prices aligned. We wished to leave and had to fight with Andrea and the owner to get a refund all morning, they let us go but we had to pay for 50% of the 5 nights and we couldnt stay more than 1 night there because of the heavy noise. If you are here to party and not troubled by noises, fine, for yoga retreats, well good luck ;)

The beaches were clean. I had heard that there was a lot of seaweed on the beaches. The beaches were spotless and the water was clear. The hotel was lovely. We rented bikes and explored around. Spent a few days visiting all the little places on the beach *****. Tulum is really cool place. We also rented ATVs another day and visited the ruins and the downtown area. We had a great time.