XscapeTulum

The king bedroom we booked was a huge room. The bed as many other in the reviews point out was a bit hard but nothing to uncomfortable. We didn't use the air conditioner. Bathrooms were clean and the water pressure was good. They didn't want us to put the toilet paper in the bowel but in the trash, which was fine with us. Front desk people were helpful.

Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.

Great spot. Off the main ***** and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.

***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.

The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.

I don’t know where to start. My partner and I booked an “Apartment with Patio or Balcony” for 8 nights and asked for a balcony as we don’t like staying on the ground floor. Apparently, it was not available so they placed us in an apartment with patio (room #8). The room was absolutely unprepared for our visit. It strongly smelled like pee during the whole stay, there were multiple missing lights, the safe didn’t have batteries, the shower was leaking, it was extremely noisy and there was no drinking water on the property. We had to go to the front desk multiple times and ask for things to get fixed. Diana at the front desk was very helpful (the only reason I’m giving two stars instead of one). The last day we asked to check out one our later and they didn’t allow (cleaners were in front of our room a few hours before the checkout time). We couldn’t wait to ESCAPE this place. Do yourself a favor and book somewhere else (for instance, Hotel Biwa)