Lavande Hotel (Turfan Grand Cross)

房間衞生好，前台服務員麥迪乃姆·買買提服務熱情周到，耐心細緻，點贊！

房間很乾凈，設施齊全。

服務很好，位置優越

自駕出行若干天，其中兩次入住麗楓，尤其值得表揚的是吐魯番麗楓大十字店的前台接待員：麥迪乃姆.買買提。因我第一次到吐魯番，對周邊環境生疏加上入住時間較晚，該接待員非常熱情地給予我周全的幫助，主動介紹酒店周邊環境，並且很專業、很快為我辦理完成入住手續。對此我表示非常感謝！希望麗楓酒店品質越來越好。

小買服務周到，微笑熱情，

環境很好，乾淨衞生，指導停車的工作人員熱情好客，專業到位，前台的小熱，小麥微笑服務，詢問路線耐心講解，還貼心送上免費的酸奶和礦泉水，推薦大家入住

非常滿意環境衞生乾淨服務態度好

Hygiene: Curly hair was found on the low cabinet next to the wardrobe. It would also make people doubt whether all the cabinets and desktops in the room were wiped. The washbasin had obvious watermarks and there were mud marks from dust and dirt being wiped with water. In short, it was not clean. I had no choice but to wipe it with a wet wipe, but it was all foam. How could this foam have its own disinfection effect? ​​The shower head was even more amazing. It was not tightened before it was used, which made people wonder who used the shower for what. Not to mention that the housekeeping staff would check the facilities and equipment in the room. The TV's travel on demand did not respond and could not be watched at all. Service: Before checking out the next morning, I contacted the front desk to discuss the extension of half a day and one day. The same request was repeated 4 times. 3 people answered the phone to communicate with me. It was agreed to check out 1 room and renew 1 room. Why did the front desk call me after 2 o'clock to ask if I checked out? The work of the front office is done after it is said, and there is no need for handover, right? The employees are not good at Chinese. Doesn't the man who claims to be a manager need to make notes? Of course, I don't know if he is a manager. I went back to the hotel in the afternoon and swiped the room card. I saw that it was an electric card and asked me for the room card. So why did I have to take the electric card? Did it not open the room or could it not be used? In short, the experience was very poor

Compared with the previous Lavande, the room is a bit old this time. The hygiene is not good enough. The room without window is still not available. Fortunately, the transportation is convenient. It is located in the city center and there are many restaurants around.