Aktiv- & Wellnesshotel Bergfried

Met and exceeded our expectations, beautiful location and scenery, beautiful accommodation with all one could need for a relaxing stay. Hotel staff very friendly and accommodating even got a surprise cake for my birthday. ............

One off the best resorts in the area . Good location , well organized facilities for skiers , very clean and super rooms . Private car indoor parking friendly staff. Buffet - a la carte Restaurant well decorated with all day menu es selections although menu options should be improved . Spa areas good enough but closing time at 20 : 00 is early especially when the hotel is full .

Our stay here has almost spanned ten days (we leave in two days). We don’t see snow in Western Australia so our mouths were wide open at the abundance of snow and arriving on 6 December, it was beginning to feel a lot like Christmas 🎄 We were collected from the train station by France who was super friendly and give us some local advice. This family ran hotel is superb! Every inch of the hotel is so well thought out and in all honesty, if we were not skiing each day, the hotel alone would offer so much to do. We felt guilty leaving this beautiful place to hit the piste. The staff are all super helpful. No request is too much. So sorry for not remembering all of the names but just a few to mention here: Hannah, Anna, Alexis, Bianca, Johann, Isobela, Patrick, Jonathan, Doriana (sorry if misspelt) and the driver who give us our complimentary trip to the slopes each day! 😊 During our stay we have only had very minor feedback to give directly to the hotel. Nothing to spoil the stay but very minor detail that may put the icing on the cake for some staying guests. It does not reduce the five star review hence our feedback will be directly to hotel and not on here as it may not impact most and would be unfair given the efforts they go to, to make this place as close to perfection as possible. Our 11 and 12 year old said “this place feels like we have landed in heaven.” We have previously stayed in fabulous places so our standards are very high. The Bergfried hotel has met and exceeded our expectations. Some guests were on their eighth stay. That is testament to the standards of this hotel. There is so much we could say about this place but we loved the surprise element of discovering all this hotel had to offer and would hate to take that away from any future guests. Thank you for our wonderful and memorable stay so far. We are not looking forward to checking out 😢

The best customer service we had in Austria. Starting from check in and check out everyone was pleasant! Rooms were comfortable and clean. Anything we asked for they were all very accommodating. From reception, to massage, to the waitress and waiter.. everyone was amazing. Really made up for a horrible service from Vienna and Salzburg. We wish we had more time to stay at this resort. One bad thing I can say is that if you wake up before breakfast starts no one will help you in the dining room area. Not even for a cup of coffee.