Trenython Manor

The location provides great views and peaceful surroundings, convenient access to amenities. Guests praise the friendly staff, high-quality breakfast, cleanliness, and outstanding facilities.

This review is about the HOTEL and hotel ROOM we stayed in only - the lodge in the hotel grounds we were moved to after 2 hideous nights was fabulous - clean, fresh and fully equipped (and we had no complaints either about the scaffolding which entirely covered the Manor House building but only showed that some external maintenance at least was underway) So, the room (which we were expected to stay a week in) ... was utterly shocking. When we'd signed up for our CLC Trial Membership we had been promised that we would have 5 holidays where the last thing we needed to worry about would be the standard of our accommodation, since we had purchased 5 weeks of ‘luxury accommodation’. Other CLC holidays have (or have almost) matched up to that promise, but the hotel room we were allocated at Trenython Manor would barely have passed muster as 2 star budget accommodation. After our first 2 nights there, when we’d hardly slept at all due to what sounded like someone banging a metal pipe on a dustbin lid every few seconds throughout the night (which on investigation turned out to be caused by a gate at the top of the scaffolding outside our room, which had been left open and was swinging to and fro in the high wind and constantly banging against the metal scaffolding), we'd asked at the hotel reception for a room change - and were moved to one of the aforementioned lodges for the rest of our stay. But the room ... well, there was absolutely no way we could have spent a week in that room – even without the disturbed sleep – because it was tiny, shabby, ill-equipped and very, very dirty as evidenced by the attached photographs. IF you need to stay in the area be sure to book a LODGE rather than a room!

Booked a night away for my daughters hen night with 6 close friends. Wanted a lovely meal and a relaxing stay to pamper her. Firstly the accommodation was beautiful had 2 lodges, extremely clean and lovely views. Sadly, that was the only good experience. Booked lunch, spa and evening meal weeks in advance and paid extra for a late checkout. On arrival I paid in full. Staff in bar on arrival were too busy having a disagreement and didn’t even acknowledge us (we were the only ones stood waiting). After a while got served and had drinks on the lovely terrace. Went for lunch where we waited approx 45 minutes for our food to arrive. We only ordered light bites and no full meals. One didn’t arrive until 30 minutes after everyone else finished. Asked for drinks, took another 20 mins. After this went to pool area.. very nice and clean. Came back to hotel for evening meal, restaurant was busy and was told by waitress probably better to order drinks and food at same time as they had a new computer system and only one barman! Ordered drinks and some water for table. Nothing arrived for 30 mins so I went to bar to just ask for some water. Barman huffed and said only had 1 jug left! I asked if I could please take that myself as we were all thirsty, food then arrived, still no drinks. So I went back to bar after another 20 mins, again grumpy barman moaned as we had asked for 2 aperol spritz and he’d run out of aperol. By that stage I just said we would have anything! Waitress was busy and said other guests needed serving before us, making us feel very low down on the list even though we arrived before them. After we had finished and others had left she realised it was a special occasion and offered us 1 glass of Prosecco to make up for waiting .. between 7 of us! We commented that was a bit tight so she then offered us a bottle! When bill came we were overcharged by £40 for swimming?! I questioned this and it was a mistake by new system! We were going to stay later for drinks, but decided it wasn’t very welcoming, so went back to the lodge and had a lovely evening. At 9am both lodges received phone calls to ask for proof of payment of accommodation as they clearly lost this… on the new system! Not great when we wanted a (paid for) lay in and being accused of not paying! On checkout produced the receipt to the apologetic receptionist (who was the nicest member of staff there). The Manager was called and agreed this hadn’t been a good one night stay for a bride to be and our experience was not as it should have been. She said she would give us a part refund as ggw but as the “new system” wouldn’t let her do it there and then, would contact us the next day to sort this. Yesterday was the first email I had received after 2 months and me contacting them 4 times, from the food and beverage manager, saying they gave us a bottle so that was enough!! All I wanted was a relaxing night for my daughter and friends, not a Fawlty Towers night with rude staff! Sha