Best Hotels near CU салбар 13, Ulaanbaatar

The place was clean and good accomodation. Loved the hotel and its decor along with the area to relax and enjoy breakfast. Really liked the breakfast and staff was very friendly and helpful. I would love to recommend this place.

I stayed there over 7 nights. On the first day I arrived at 12 noon and the check-in time was 2.00 pm. After a 13 hour flight and car ride from the airport to the hotel I just wanted to get into the room and have a hot shower. Usually in all other cities and hotels in Asia, they would have allowed me to check in earlier if they had a room. In this case, they had a room but wanted to charge me the rate of 30% for that two hour stay. I paid for it as I was in no mood to argue over it and as my Mongolian business partners were with me and I did not want to cause a scene. The hotel toilet had a smell from the drainage pipe and they could not clear the smell even after I had complained. The service staff was generally pleasant although some of the restaurant staff need some further training. At the Chinese restaurant when I asked one of the waiter to change to a private room after being seated at the normal dining hall which was noisy, the waiter replied that he was busy. And asked me to go to the reception. Perhaps they are still a bit rough at the edges. Also, the 24 hour room service does not exist as is promoted in their brochure in the room. I had to go to the front desk and then I was directed to go to the coffee house to make my order. I asked why nobody picked up the 24 hour room service line and the front desk asked me what number I dialed. I replied 3222 as was in the brochure in the room and he told me it was 3150. I told him its 3222 as per the room brochure but he insisted it was 3150. I went back to my room to double check after placing the order at the coffee house and it was 3222 in the brochure. So either they have a wrong print or they have not updated with a new number. I was seated in the cafe many times and I noticed a gentleman who would go up to sign for a coffee at the cafe. I assumed he must be a senior staff of the hotel. If he was indeed a senior staff I thought he would be friendly enough to smile to the guests at the cafe and assume some if not all the guests are also guests of the hotel.

Very clean and kneat hotel. Polite staff. Very good breakfast. İt is located on the highway to the UlaanBaatar airport. I liked this hotel and would always stay there. The price is adequite and quite appropriate.

The stay was average. Front desk staff speaks good English. I visited in late January. The room was way too warm for my liking so my sleep wasn't too good. The air conditioning doesn't work in winter and lowering down the temperature takes forever. The only way to cool down is to open the window, but with the air quality being very bad - not advisable. I ordered room service from the Irish place upstairs, but the guy there does not speak good English so instead of pumpkin soup I got some meat cream soup. The thing I did not like and which kinda spoiled my morning plans as I had an arranged meeting, was the fact that the breakfast which was supposed to start at 7am, was 30 minutes late. If you tell people it's from 7am, then please stick to it. No other complaints. Oh, maybe just the omnipresent smell of coal in the entire city, thus also in rooms, but I guess it's just me, a visitor not being used to it.

Christina at check-in was my first experience of Mongolian hospitality. Efficient and clearly helped where she could, to enhance my stay. Rooms are spacious and furnished well. The gym has a funny rule about sneakers. U have to wear your slippers in, and then change to gym shoes?

Bearing in mind that English is not one of their native languages (which was way better than my Mongolian to be sure) the staff was as helpful and patient as they could be with me. I stayed at the hotel for a week for business (in January, with -25'C weather - not my first choice!), and as it was close to my work place, it was ideal for me. Things I really liked were: the heated bathroom floors, the bath / shower options, the big towels, the comfort level of temperature in the rooms (I never felt cold in the hotel, which I was amazed about), the gym and the breakfast each day, and the staff bringing water whenever needed (the tap water is not considered potable). I took advantage of the airport pick-up and drop-off, as well as the drop-off to the work place, which was most convenient. I recommend this hotel to others considering staying here, if the location works for you.

We had a very comfortable and pleasant stay at the Holiday Inn UB during our visit to Mongolia in early June. Many thanks to the Front Desk Manager at the hotel who gave us a warm welcome and ensured we had a smooth check-in when we arrived. They gave us an excellent room on the 9th floor with great views of the city. The room was very clean and looked newly furnished. The wifi and water pressure worked very well, and the beds were very comfortable, especially after our long flight to UB. The hotel is centrally located near to the Gandeng Monastery area, and it's an easy 15 minute walk to nearby attractions like the State Dept Store and Shangri-la Mall. It was convenient to get food and necessities nearby from the 24hr convenience stores and many dining options nearby. There is also a very nice restaurant on the 2nd floor of the hotel, which serves very nice Mongolian and international dishes at an affordable price. The breakfast buffet is also held at the 2nd floor restaurant; with good choice of food and beverage. We (somewhat regrettably) checked out after 2 nights stay, to travel to the countryside, and left our luggage at the Front Desk/Concierge for safekeeping, which they did admirably. Thank you again Holiday Day Inn UB for the lovely stay and would love to return there on our next visit to UB.

The hotel operates in the lower price segment. Rooms with solid furniture, however, it is evident that there is not enough investment and good management of the hotel. Dear owners of the hotel, we recommend that you first of all pay attention to: suffocated towels in the rooms, the work of the drain in the toilet bowls, faulty faucets of bathtubs and sinks. And also think about the concept, attract a good manager, and do automation. Unfortunately, in a hurry, we forgot to give the keys, we will send them by mail.

This hotel does not meet the standards of other Kempinskis. My family and I travel a lot, like A LOT, and we've been to many Kempinski hotels. The problems started with our booking, which we made directly through the hotels' website (not a 3rd party). The booking states a 12:00 check in, but the hotel told us this was a mistake and their check in time is 2:00 pm. They allowed us to check in at noon without a fee, but it took series of emails in advance. We also booked the breakfast meal package through the website. On our first morning in the breakfast lounge, we were told we didn't get breakfast because we didn't have the meal package. Once again, I had to pull out my reservation receipt and prove (in front of other guests) that we had paid for the breakfast. They of course accepted the receipt and realized they made an error, but it was another hassle we shouldn't have had to deal with. The day before our departure, we requested the hotel have a cab ready for us to catch our early flight (we needed to leave the hotel around 3:30 am). The young man behind the desk indicated he would do so and that we could expect a 100,000 tugrik (about 29.00 USD) flat rate for the taxi ride (this is also what we paid to get to the hotel). After spending the day on the town, buying souvenirs, and spending our local currency (but saving taxi money), we returned to the hotel. I double checked with a different guy at the desk that we would have a taxi waiting for us. Afterall, as the evening Front Desk Receptionist, it would be his job to call the taxi company. It was good I double checked, because the other guy hadn't taken action and hadn't passed along the request. Moreover, when the taxi arrived in the wee hours of the morning, we were told by the Front Desk Receptionist that it was actually a 200,000 tugrik charge (double!). We were also told the first ”receptionist” we had spoken to earlier in the day was actually a Bell Hop and we were informed that he wasn't even supposed to be working behind the counter. As a result, we had no choice but to withdraw additional local currency (taxi couldn't take a card) from the hotel Front Desk (for a nice fee) in order to pay the taxi. What's particularly irksome is that we had plenty of cash which we would have saved if we had simply been told the correct amount. There were other issues, but this review is already lengthy... Overall, we had a less than stellar experience at this Kempinski. If you're going to Ulaanbaatar, I'd recommend you stay elsewhere. If we ever go back we'll probably stay at the Shangri-la. It's closer to the airport as well as the heart of the city.