Guest User
January 31, 2023
I check in the hotel today and I was separated from my colleagues two of them were offered rooms next to each other and I was taken +_ 35 metres from the reception, from a 6 hour drive trip first thing I do I have to reply to my emails to my surprise there is not wifi connection in my room, not even slow connection there is nothing at all. I go to the reception and the white lady tells me about the 100 metre connection which is not connecting to my room. I asked to be changed to another room and she tells me that she is sorry they are fully booked and there's nothing she can do. She further tell me that I am welcome to sit in the dining area which I am rewriting this review from and there is too much noise here from the other guests not that I can tell them to lower their voices and the staff is also laughing with them hard as they are serving them drinks and food. The other thing I find half toilet paper in my room which I also had to go to the reception and ask for a toilet paper, ironing board and the iron. The lady working at reception never brought them by the time I had requested, now I am sitting in the dining room and she passed and I asked her about them and she is like oh I forgot, from there she brings them along and puts them on top of the dining table next to me. I am shocked for life, the bedding in my room is also not properly made it does not even look fresh and changed before I came in, the duvet had brown foot prints on top. The sales director for country hotels, I met with you in September and complained about the services we are receiving these ppl are racist towards us and they will not admit. This is the last time my company will take me out of the comfort of my own home and book me into a country hotel.