Santalina on Hervey Bay

I recently had an extremely disappointing experience with this accommodation service. Despite having paid in full for my reservation (2x two bedroom sea view units), upon arrival, I was informed that they had double-booked and, as a result, my accommodation was canceled without any prior communication. Then stated that I must have cancelled the booking on the same day that I paid in full and received confirmation of payment. Very odd! This lack of transparency and disregard for customer convenience left 2 families travelling together stranded without any alternative arrangements. The complete absence of communication and the subsequent inconvenience were not only frustrating but also reflect poorly on the reliability of this service. They claimed I had cancelled, yet kept the full cost of moneys paid until we arrived on the day and then said they would sort out a refund! I did not receive a cancelled email or any communication stating they had cancelled my fully paid for accommodation. I urge potential customers to exercise caution when considering this accommodation provider, as my experience was far from satisfactory.

Really enjoyed our stay here. Extremely nice, spacious, fully equipped apartment with an amazing view over the ocean from the balcony. Also, a big shout out to Ari at front desk who helped us arrange some wonderful excursions during our visit (K'gari and whale watching); her understanding of our needs was second to none; It was a joy to stay here. Only downside is the incredibly small car park. I would suggest trying to find parking elsewhere

This place exceeded our expectations. The apartment was large and beautifully furnished! Was close to the beach, pier and amazing coffee next door. And concerns, Ari was quick to sort it out for us. I will definitely return next time we visit Hervey Bay!

Airy apartment with a great view over Hervey Bay

I paid extra for a water view room but was put into a pool view room.

Beautiful clean and spacious unit overlooking the ocean.

Ari was pleasant and informative about the local area and a very welcoming host

The unit was overall great. Unfortunately there was a problem with the WiFi which lasted the whole 5 days where it was non-existent in the main unit areas and only available at the front door and sometimes front bedroom. Apparently due to a delayed upgrade. Wasn't good for my business as used up all my mobile data. Would have expected to have known about this at booking time. Some minor issues with clothes and dish washer. Bathroom needs an exhaust fan and better mirror lighting. Hard to shave looking at the mirror AFTER a shower.