Hotel Okura Tokyo Bay

The hotel is very well maintained and the staff is very helpful.

Awesome experience. Shuttle buses to Maihama Station in the lobby that you can ride for free

If you have young kids please choose something else. For 250 usd per night without breakfast or anything included there are far better options. The “bus” from Bayside station is infrequent. We got a LOT of attitude from the driver who had closed the door and we banged on the door to ask him to reopen it as we had a 1 and 5 year old with us - he just sneered at us. It was so rude and unexpected from a 5 star hotel. In the first day we were told to walk to the hotel instead. As soon as we started walking the empty bus closed the door and drove to the hotel - we saw it pass us. We asked the hotel to organise a taxi at 4am. But taxis refuse to take bookings at that time. You just have to hope for good luck. We got downstairs to the lobby at 4am as instructed and all the lights were off and there were no staff. Zero. Someone only appeared after 10 minutes of us searching the entire lobby. The bed was like a plank of wood or sleeping on the ground. The rug was threadbare and obviously from the 80s. Walls are paper thin so you will hear every single guest as they arrive home from Disney if they stay out later than you. Taxi to haneda terminal 3 with zero traffic took 25 mins and was 12000 yen. With zero services im not sure how they think they are 5 star? No pool no gym no breakfast no restaurants after 6pm no decent convenience stores except a tiny one expensive one with absolute basics in the lobby. I wish I booked elsewhere!