The front desk service is the worst. When I contacted them by phone to cancel a reservation that was more than a month away, they did not respond to my request at all. ``The rule is that reservations made at Ikkyu cannot be canceled by the hotel, so please contact Ikkyu yourself.'' Even though I checked my Ikkyu account information and told them that there was no MiraCosta in my reservation history and I couldn't cancel, nothing was done. I'm disappointed in the really inflexible response. Well, I had no choice, so I called Ikkyu, but they told me, ``Cancellations are handled by MiraCosta (the hotel), not Ikkyu, so please ask MiraCosta,'' which is a contradiction. I was confused and thought, "Huh? Which is correct?" When I told MiraCosta that I had been refused earlier, they replied, "Then, this time, I will accept the cancellation. I will check with MiraCosta regarding the reservation status and contact them if there is any problem." "Yes," he responded. Ikkyu's response is a normal one... I called MiraCosta again and told them that ``From Ikkyu, the rule is that cancellations must be made by the hotel,'' and they said, ``The documentation says that the hotel cannot handle reservations.I will check with Ikkyu once again.'' I'll get back to you.'' I thought to myself, "Huh? It's too late now? If Ikkyu's person in charge could have been contacted, why didn't they try to check with Ikkyu from the beginning?" What surprised me even more was that when I finally expressed my opinion and asked him to use it to improve the service in the future, he replied, ``I'll tell Mr. Ikkyu that,'' as if it were someone else's business, leaving me stunned and speechless. Ta. He blamed the other company's service (Ikkyu), acted like he had done nothing wrong, and was unfriendly in his way of speaking and choice of words from beginning to end.I couldn't believe it. On the contrary, the person in charge at Ikkyu responded in a completely proper manner. LOL Also, which one (Ikkyu's statement or MiraCosta's statement) was correct in the end? When I asked, I was told, ``As a general rule, the customer must cancel the transaction themselves through the Ikkyu website.'' When I asked, ``What if I can't log in like this time?'' We will contact the customer first and then do it ourselves.''The company took the stance that they were in the right, refusing to admit fault until the very end. In the first place, the hotel cannot manage the cancellation of the hotel reservation you are staying at. Isn't it taken over by an outsourced service (Ikkyu)? That's what I thought (bitter smile) I lost interest in staying at this hotel in the future due to the unbelievable low level of staff, poor response, and unpleasant a**osphere for a first-class hotel that costs a lot of money.It was my dream hotel. That's why I'm so disappointed.
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