Tianyuan Hangyou Hotel (Urumqi International Airport)

The hotel hallways were stuffy and the hygiene was just average. The security service was quite good, but the front desk staff had a lukewarm attitude. When I asked about local transportation, the female attendant replied that she wasn't from around here and didn't know. The hotel facilities are quite old.

I know the hotel probably doesn't care about reviews anymore, but their unprofessionalism was evident right from the airport pickup. It wasn't even the front desk that answered the phone when I tried to contact the hotel! Luckily, there was a pickup service at 12, which is why I'm giving a mediocre review. But if there's no pickup service at 12, why is it listed as available? The bed was a bit dirty, and the towels were old. It's 2026 now, and when my delivery arrived, it was just left in a corner downstairs, no call, no delivery robot. The security guards have a very 'politicized' vibe; I suggest giving them permanent government positions, so their attitude isn't wasted.

The soundproofing in the room was poor, the faucets were wobbly, and the toilet seat was missing. Service: They charged extra for a second bottle of water in the room. Sigh. Amenities: Old and outdated. Hygiene: So-so, there were even false eyelashes on the bed.

The shuttle only runs once every half hour, and I waited for quite a while at the airport pick-up point for it to arrive. The hotel isn't really close to the airport; it's about a 20-minute drive. The room was compact but overall decent. The facilities are a bit old, but the room decor isn't bad for its class, and it was clean with a comfortable bed. The only downside was a noisy and unorganized senior tour group checking in, which made the front desk quite chaotic.