El Coso

Superb location

The room was okay just not what I expected from all the rooms they picture. There was damage to the room (cracked mirror, hole behind door handle, which I know they can’t immediately rectify) advance notice would have been appreciated. There was no availability for room service even with a restaurant attached to the hotel. I was not able to order at the restaurant and bring the food up to my room to enjoy while relaxed and comfortable. They give you the menu in the room with a QR code for more options which leads you to the conclusion for the availability of ordering up. They also let you know in the room you may request a free bottle of wine but it states you must go to reception to ask for it. Why not offer this at check in? Or send someone up with options as I have received in other hotels. The staff was wonderful as I made several visits to the front desk due to the phone not working (it could have been my misunderstanding but I was never able to get a dial tone). I also couldn’t figure out the shower. I did think the water was off adding to my minor irritation. I got instructions from the lovely woman at the front desk which proved to be incorrect. I was, however able to get it working (a lift, to turn on the water then a twist, for temperature control). Hot was to the right and cold to the left the opposite of all other nozzles I’ve used even here but I got it! The location was the absolute best so I made the most of it by spending my time meditating in the ocean.

We came here based on a recommendation and the staff was incredibly rude unfortunately. When we walked in we wanted to drink for a while then eat paella to which they responded that we only were allowed to eat? We had full plans to drink for 30 minutes then order after, but that was not given as an option to us— after we asked the manager politely, who responded we weren’t welcome unless we eat dinner which again was ALWAYS part of the plan. The paella came out and looked quite impressive, but was cold as stone. The floors have hair balls and dirt stains, the bathroom is nicer than the actual restaurant (??) , and we felt personally bullied by the staff and managers. On our way out, we noticed 3 other tables who had ordered only drinks. Service was super slow and honestly embarrassing especially for having such a high review. I felt that we were specifically isolated for being american even though we tried our absolute hardest to be as respectful as possible. It was freezing in the restaurant, ironic being a beach restaurant? We had to order all our food and drinks in one fell swoop otherwise we wouldnt have been served. Do not recommend, take my advice and save your money. Dessert was great, hard to mess up vanilla ice cream to be fair.

the front desk was awesome - very helpful & friendly the restaurant staff was very rude & unresponsive my room was wonderful......except I had NO windows overall good, but those couple of things would have made this stay fantastic