I can't speak highly enough of this hotel. To begin with, the staff was in contact with me by email well ahead of my stay, ensuring that we would have everything we needed, inclusive of transportation to and from the airport - prior to arrival. And when I ran into travel difficulties and missed my connecting arrival flight, they were so prompt in responding to my emails to arrange for my partner (who was arriving separately) to still get picked up, and for me to have another car waiting when I finally arrived (MUCH later than planned). One thing I will say is that the driver assigned to collect me was very unpleasant. My rebooked flight was delayed, and my luggage was lost, so I ended up having to file a report at the Air Malta desk. All of that had him waiting a long time - however, it was out of my control. I am sympathetic to the fact that he could have been taking care of his other fares. But, that was no excuse to be surly with me, march way ahead of me to the taxi, speed through the streets, and then unceremoniously deposit me at the side street curb - not even at the front entrance. And all this, as a woman alone, after midnight. I was already mentally shattered from my overly long and stressful travel experience, and he just destroyed my last bit of positivity with that terrible welcome to Malta. In direct contrast to this, however, my greeting at Palazzo Consiglia set everything right. The gentleman on duty the night of March 14th (so sorry I didn't catch his name) was so warm and welcoming. He offered me a glass of wine and sped through the chec-in introduction since he knew I'd had a very long and challenging day, plus my boyfriend had already received all the info. His kindness in that moment was so very appreciated, and it put me back on the right path for a lovely vacation. Throughout the remainder of my stay, every single staff member I encountered was lovely. When they found out I had a gluten allergy, they made sure I had delicious options at breakfast, inclusive of a snack pack for the very early morning departure on our last day. And, they were just so attentive to us both in every way. So, all in all: beautifully appointed historic locale✅️, walking distance to our Michelin star restaurants and other sites ✅️, wonderful attentive staff✅️. What more could I have asked for? Thank you for a memorable experience!