BETTER THAN THE RITZ, the best hotel experience my grandparents have ever had. We cannot wait to come back. I booked this hotel for my grandparents who are in their late 80's, so service was my biggest concern. I sent a list of requests to the fabulous concierge team before their arrival, everything was accommodated with ease; even down to my grandfathers morning newspaper. They remarked about the sheer amount of staff, how well presented they were, how kind, how knowledgable and just overall dedicated to their craft the staff at the Phoenicia were. Having visited the hotel myself, I know how beautiful it is. The grounds and facilities are just perfect. The food and drink options are endless and very artisanal. My grandparents were particularly impressed with the beautiful breakfast, equipped with a huge piece of fresh honeycomb and roasted ham among countless other beautiful delicacies. Of particular note for them was the brilliant steaks served at the Contessa. They even had the chance to meet the wonderful General Manager who they found to be extremely professional and welcoming. I simply cannot recommend this hotel enough. Every little thing was taken care of, a true five star experience. Having visited the Ritz London frequently, this is my Grandfather's new favourite hotel. We shall be back for more. Many thanks to the whole team at the Phoenicia, including especially the concierge team especially Jonathan who I was in regular contact with prior to their stay. A true gem.