Steve
January 17, 2024
We reserved and paid for a ground level room with mobility access, king, bed, and non-smoking. Upon arrival we were told we were going to have to go upstairs, there were no ground level rooms available and that they had already been given out to other people, so then, what’s the purpose in specifying a particular type of room if it’s not going to be honored/available. it is very difficult for us to navigate stairs, that was the whole purpose in making a reservation from mobility, ground level room. And the young man at the counter was quite unfriendly, and not helpful at all, and his directions to the room stank. Cleanliness was NOT a top priority, either, the bed was comfy and room was quiet. Linen were quite soiled
Didn’t feel comfortable using the towels, they could use a good bleaching!