Hampton Inn & Suites, by Hilton - Vancouver Downtown

Loved the Breakfast-lots of options, the beds need upgrading they make a loud squeaky sound when you sit on them.

Housekeeper, Laura ensured it was clean before check-in. Great job! Just the noise (sort of machine) all night kept me awake and the parking is a hassle for a truck, other than that it’s a great place with good breakfast and additional amenities like gym, restaurants, etc

Whirpool not hot at all on first day of check in and then it was closed on Monday for cleaning so was unable to use that morning, would not have booked if known that.

Reception, very friendly  The bellboy very helpful  The shower water pressure not strong enough The location is fantastic. Many convenient shop and best restaurant is just walking distance,  Breakfast is normal don’t expect much. I’ll will definitely stay again if I come to Vancouver again 

I am writing this review out of sheer frustration with the way this hotel handles its customers. I booked a room through Ctrip to help a friend, and due to a small mistake, I accidentally selected the wrong city. However, my frustration has nothing to do with the booking error itself, but with the hotel’s complete lack of professionalism and responsibility in handling the situation. The moment I realized the issue, I immediately: • Contacted Ctrip multiple times • Sent emails to the hotel • Even called the hotel directly Yet the hotel never responded to anything. No replies to my emails, no answers to my calls, not even a basic acknowledgment. The hotel chose to ignore every attempt I made to reach out, which is absolutely unacceptable. I have stayed at countless hotels around the world—budget, mid-range, and luxury alike—and I have never experienced such unprofessional and indifferent service. For a hotel operating under a major international brand, refusing to respond, refusing to support, and effectively abandoning its customers is disgraceful. A simple reply, a confirmation, or even the slightest willingness to help would have solved the issue. Instead, the hotel chose complete silence. I am extremely disappointed. With this level of irresponsibility and lack of customer care, I cannot recommend this hotel to anyone. I truly hope the management reviews the behavior of their staff and the way they handle guest communication—because right now, it is unacceptably bad.

Front desk staff are not as friendly as in other establishments.