Hotel Rivera Palace

It is a good hotel

I stayed here for 4 nights in two rooms with family. We arrived late in the night and hotel is inside a lane not accessible to cars. They dragged our luggage on the dirty street, they didn't have a luggage trolley too. Front Office staff are not very friendly and not flexible. Very rigid with rules etc. Restaurant staff are very nice, they are the only reason we decided to continue our stay for 4 nights in this hotel. Rooms are ok, don't give a good feel but ***ageable. Room heaters are provided, which was good due to the cold winter waether. Hot water boiler is central and we need to inform them 15 minutes in advance to get hot water in the rooms. The front office staff are too rigid. On the day of check out, I was down with stomach bug and requested late check-out till 3pm for at least one room as my flight was delayed by 4 hrs, but they didn't agree indicating the next guest is arriving in few minutes. We came out at after 12 noon and stayed in the lobby. But the guests for both our rooms arrived at 4pm when we were boarding our cab to the airport. They could have accommodated our late checkout request but they didn't intend to. They seemed like not interested in retaining guests for further visits. As varanasi is busy and get several tourists. They don't seem to be keen on being guest friendly. This should be the last option if no other rooms are available.

This is a mean greedy hotel. They overcharged everything. Example...31 pieces of laundry, 12 were undies and socks, Rs3750, That's $75 Aus. You can book a boat trip direct for Rs600, the hotel charged Rs1500. That's 60%to the hotel and 40%To the boat. They own their own taxi and overcharge for its use. The driver has no English. Do not stay here.

Extremely terrible hotel and experience with Rivera Palace. The hotel is literally inaccessible. And the worst part is the service, no care for guests whatsoever. No sense on how to talk to customers and deal with them. These people are just here to loot you. The rooms are terrible as well. This hotel feels more like Rs 500 dharamshala then an hotel. Avoid this place and get a far better deal at same price. Don't fall for trap through MakeMyTrip or other sites or from paid reviews on google. Have experienced it first hand thus sharing the experience here. Want a decent place to stay and want to enjoy the Banaras trip, don't come at this place. It will ruin your entire experience.

Inspite of booking deluxe room , was offered a room with two separate beds. When i raised a dissent, was moved to a dungeon with no ventilation. The owner shkbit say i am outside and will resolve it tomorrow. We had to ask for towels ,for kettle , water was forzen in the fridge. The hotel didn't give me a bill. Insisted on full payment as soon as we arrived. Inspite of paying 50 percent advice. Behaviour of receptionist was cheap Charlie, he had a leaking nose and the owner still had him on front desk, inspite of letting him know. I am yet to get a bill with gst for stay, taxi, boat visit. Boat visit was poor and we were not close to the aarthi. Pl stay away from this place . Bf ast was ok.

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay comfortable. I highly recommend this hotel for anyone visiting Varanasi. I lost my wallet in the that has my husband's and ID cards. ***y thanks to Gyanendra who personally took time to get them reprinted before we left.

The stag dastave was excellent customer service for the wonderful the room was very nice and clean the hotel lays at the located in the centre place with his accessories to the temple and it is highly recommended this hotel Mr garima Chakravarthy handle group booking very well