Stay Inn Heritage

Lovely hostel. Good value and right by the ghats. In a great area. The rooms were clean and the staff super helpful with everything. Really recommend booking a book trip here as was much better value than other places. As three women we felt very safe here.

**PLEASE READ BEFORE BOOKING** I rarely post negative reviews but i had to reveal the truth about this place. I have no idea how this place has such good ratings. It was the worst accommodation so far in my life. The pictures you see on online platforms are totally deceiving. We too booked this place based on the pictures we saw and we were in complete shock when we witnessed the reality. Here is what happened: -Our room was barely cleaned when we checked in. -The bed sheet they changed was actually damp and moist. They didn’t change our pillow covers. We had to ask them to change it. -They didn’t change the blankets. -Room and its walls were damp all the time. We kept feeling suffocated and unhealthy. -washbasin tap was tough to use. -not a single source of ventilation in the washroom. It was wet and smelly all the time. -their water supply was inconsistent. If you’re alone n in the middle of taking a shower and the water supply stops, then goodluck! We had to ask them multiple times to turn on the motor. -we were told by the receptionist that the rooms will be cleaned in every 2 days but that never happened. -yes we asked for some discount before booking the room and the receptionist agreed to offer it only n only because of our duration of stay. Yes we were planning to be there for 10 days. -after staying there for 4 days, we couldn’t take it anymore and decided to find another place. When we politely informed the receptionist Anwar Ali about our decision to move to another place, he behaved with us very rudely and asked us to pay for the total of one week instead of 4. We refused and decided to check out from there on 5th day. While checking out, Anwar ali again asked us to pay for the 5th day and we once again refused such unfair request. We told him about the room n it’s situation and why it wasn’t worth staying there anymore, to which he replied that ‘if you dont wanna stay then you can leave, but there is no need for you to cook up such stories.’ We were in total shock when he made such a ridiculous statement. Trust me you can find much better place near the ghats around same price. The only best thing about this stay was that it was quite close to the pandey ghat. Everything else about this place was a nigh**are.

If you DONT care for safety or hygiene, you can choose this hotel for stay. Extreme Poor Hygiene - Extremely unclean hotel room and overall entire property is shabby. Owners / hotel personnel have no inclination towards cleanliness or overall upkeep of the property. Poor Safety - Corridors have no proper pathway for people to walk. If you are travelling with elderly people or kids, it s a BIG NO because it does not provide you any safe walking space. Wrong information - Since I was travelling with my elderly parents, I needed room on the ground floor. Booking was done on assurance that room will be provided on the gr floor but there are no rooms on the ground floor. There is no lift facility as well which was also promised at the time of booking. Poor Toilets - Apart from unclean toilets, there is no proper provision for hot and cold shower. Meal Option - The hotel does not provide any meal option. Also do not opt for room rate with breakfast since it is hardly available and poor hygiene will make you sick. RO water is also kept in complete unclean condition which would only make you sick. This feedback is given not only for keen travellers but also for owners to pay attention to property and make it worth staying. I saw ***y foreigners visiting Banaras so it is upto as an Indian, what do we want them to carry with them as a memory? Untidy and dirty toilets and rooms or an image of Banaras which is not only limited to Ganga Ghat.

It is quite a beautiful property, feels the culture of Varanasi. Very close to river. And their terrace has river view. Staffs are friendly and helpful in planning city travel planning. I will definitely come again

It's was good location to reach ghat and near temple any ***y more tourist places by and penalty food court around there and we get very price if you talk direct to hotel.. It's was wonderful experience.

I recommend this place to everyone. It is very clean and cozy. Hot shower is available 24 hours, good wifi connection on every floor, free drinking water. Location also is very good, just 2 minute walk to Ganga side and no more then 10 min walk to main Ghat. Surrounded area is quite, but you can easily find good cafes in 5-10 min walking. Hotel owner and staff are also very nice. They are very helpful and doing all the best to make you feel comfortable.

No lift for 3rd floor, no hot water, bathroom not clean. Ultimately my uncle who was a senior citizen, had to move out after 2 days to a different hotel even though I had paid for the full 15 days. Still waiting for the refund… which I guess will not happen I have been following up for refund of the remaining 10 -12 days but no confirmation on when it will be done. It has dragged for over 1 month but no refund Don’t know if the hotel is still operational

We stayed two nights in the hostel and it was for sure one of the best hostels we stayed in India. Clean, excellent staff, excellent location and good prices. We were taking the train in the night so they even allowed us to take a shower before train even we had left the room in the morning. Breakfast was very good: toast, omelette and coffee or tea. Thanks a lot!!