52 Reviews
Gateway Varkala - Ihcl SeleQtions
Varkala Beach Varkala|0.51km from Varkala Beach
I would like to share my and my family member’s experience. We booked 3 rooms 7adults and 1 kid. We paid for extra bedding as well and 100% payment was made in advance. Although we booked our rooms directly through hotel reservation but surprisingly front desk was not aware about extra bedding and we struggled till 12 in night to get the extra bed. Hotel staff was not at all supportive. I requested them that although we have already paid for extra bedding but still I am not well due to long journey please provide the extra bedding if you would not get the confirmation from reservations then I would pay for it but he didn’t accommodate us. Restaurant- Food was excellent but service was very lethargic. We ordered for Dal Makhni but the only staff served Yellow dal. There was a long delay in serving food. You need at least 1 hour to get your food served. Even after repeated calls or requests they didn’t serve the food on time. Restaurant staff is like a confused staff. You order something you will get something else. They have a very limited staff. It happened with us daily. But food quality and taste is excellent. But for sure they will not serve all the items in 1 go and that too 1 hour after placing the order. Even for items containing egg was not indicated in restaurant. For pure vegetarians it is very hard to adjust. There are so ***y bitter experiences happened with us which we explained at front desk. It is very hard to believe that it’s a Taj Group Property. The issues which I address are very genuine and need to be addressed and fix immediately because it dented Taj’s reputation. This was our worst experience staying with Taj. Location is nice. It’s a sea facing Property. Beach is around 10 minutes walk away from here.
