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Holiday Inn Express & Suites Vaughan-Southwest

Holiday Inn Express & Suites Vaughan-Southwest

4.3/5103 Reviews
I am a IGH reward member and this is by far the worst hotel experience I have ever had. When we arrived late to hotel with 2 young children waiting to go straight to bed, we go up to our room to find that we only had 1 bed for 4 PEOPLE! Our reservation was booked for 2 beds and they did not even bother to tell us at the front desk when we checked in. Also, we had 0 towels in our room, not even wash clothes, so when we called to ask for more we were given 2 floor mat towels....for 4 of us. There were no no towels in the pool area either. At 1230 AM the people in the room right next to us decided to have a very LOUD party, we called security several times but they were not doing much about it until we begged them to knock louder and do something. I told all of my concerns to the girl at the front desk when I was checking out and she did not seem shocked at any of this. So I dont know if this is just a regular thing for them or what. She told me I can call the manager on Monday.

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