Top rated hotels in Venice

Holiday Inn Express Venice
3.8/572 Reviews
We booked two nights for Christmas 2023 and management blocked out a room with two queen beds and an accessible tub. Upon arrival we learned that our room had been painted and was not available. They did not have another room with two queens and an accessible tub. They also did not notify us before arrival so that we could possibly make other arrangements. We ended up in a room with two queen beds and a roll-in shower. The roll-in shower has no shower chair. The sink has no level surface, and there is no side table to put your stuff while getting ready. The door swings inward so far that it is very difficult to enter/exit and open/close the door. The queen beds take up most of the room in the sleeping area and there is not enough room to maneuver a wheelchair. There is a tall closet for hanging clothes but the doors swing outward so a wheelchair user is not able to open it. The rod to hang clothes is too high to reach. There are no drawers for storage anywhere in the room. Not related to ADA, the shades would not close all the way so there was about 2-3 feet of open window that was not covered. The mattress was not comfortable. The room does not have enough lighting and is too dark. Cosmetically, the hotel is older and has a lot of scratches and dents. It needs a lot more than a coat of paint. We have stayed in a lot of Holiday Inn’s and Express’s, and this was by far the worst. After notifying management, they credited a whopping $50 for our inconvenience. On the plus side, the food was good (they even had sausage gravy for the biscuits) and the staff was very friendly.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How to get cheap hotels on Trip.com?

    There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.

  • What is the way to get lower prices at hotels?

    Sometimes booking hotels in midweek is cheaper, but it also depends on the season.

  • How many hotels are listed in Trip.com?

    There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!

  • Can I cancel or change my hotel reservation on Trip.com?

    It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.

  • How do I contact trip.com customer service?

    You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.