Hotel Al Graspo de Ua

Hotel did not look like the pictures showbusiness. The reception were very outdated - looked cheap and not very welcoming. We had free breakfast inkluded, and when we arrived at the buffet at 9 o’clock everything was gone, and 1 server were working. He wasn’t very polite, and ignored every question we had. For instance, we asked for more cups for the coffee, since everything was used, and he just made us feel not very welcomed. We are breakfast elsewhere the rest of the tour. The room was very very very old. I had to check under the bed before even wanting to go into it. Almost no bedding and the hardest madress i have ever slept in. The Walls were dirty and had old holes in them, and throughout the week we could hear people in the rooms next to us, since the Doors didn’t close propperly. TV didn’t work, and there were no adds in the room like coffee machine as seen on the pictures. Overall a very very dissappointing experience for such an expensive hotel.

We are on our 4th day of a 6 day stay here. The hotel is amazingly well located - literally 20yds from Rialto Bridge. I am disabled and walk with 2 sticks, but can be on the bride in 1-2 minutes from the hotel. St. Mark's Square takes us 15-20mins - fitter folk could walk it in less than 10mins. Absolutely perfect location. Hotel is very clean. We needed 1st floor room because of my disability. The room is dark despite 2 large windows - but this is because the building is very old and our room is decorated in traditional venetian style - dark fabric on walls etc - which adds to the character. The windows overlook the next building with us a narrow alley between - but this is the heart of Venice and what the heart of Venice is like. Staff are friendly and helpful. The hotel has no lift - like most hotels in Venice. We opted for half board and breakfast was excellent - self-service large selection. Plenty of food. Evening meal is only one course and whilst many of the meals were exotic and wonderful portions were small which could have been a problem, except that I love pizza and chose that each night and that was wonderful and enormous - plants for my husband to have some to fill up on after he had had a more exotic meal (eg ravioli filled with duck and truffle). We are in our late 60's, used to international travel in decent but ordinary traditional style hotels (not posh non-descrpt modern Western ones)) and we will definitely return to Hotel Graspo de Ua.