I booked directly with the hotel for 3 nights and was surprised that the room rate fluctuated from day to day, differing from the quoted rate, which I thought was fixed. Saying that, the room was extremely spacious, the bed very comfortable, breakfast was very good and the staff were always helpful and polite. My issues are that I managed to rip my trousers on a nail that was sticking out of a flower pot in the hotel and the receptionist, rather than offering recompense of any sort, merely asked if I would like a sewing kit! Lastly, while the free Murano Island tour offered by the hotel was much enjoyed, buyer beware - the prices for glass pieces sold at the factory you are taken to can differ from as much as several thousand euros from similar pieces in Venice galleries.