Palazzina Grassi

This hotel far exceeded our expectations in every way. We received superior customer service throughout our entire stay. This was a very special place and we could not have asked for a better overall experience! I would highly recommend to anyone looking to stay in Venice.

Fantastic small hotel tucked away in a quieter part of Venice but very central to walk or get a water taxi or bus. Staff all amazing and from the minute we arrived to the minute we left we were taken care of. Breakfast options were very good with the choice of eating in room or the main restaurant which is intimate and luxurious. Rooms a lovely design and decor very stylish and in keeping with overall hotel ambience. Would highly recommend.

From the moment we arrived until the moment we left, the service was impeccable. Every staff member at this boutique hotel, from reception to the bar, was kind and welcoming. Our room was unique and filled with beautiful oversized mirrors, extremely comfortable bed, wonderfully outfitted bathroom and so many little extras and touches. Our room and the entire hotel was sparkling clean. Thank you Michele for making us laugh every day, we enjoyed talking with you. Fillippo you are wonderful and we look forward to visiting you both again in Venice or maybe seeing you on one of your vacations to New York! Dinner at the restaurant was delicious and breakfast was always great with so many options. Don’t miss a chance to stay in this beautiful hotel. It is truly one of a kind.

From the moment of booking, the outstanding service from the team at Palazzina Grassi was evident. Reaching out in advance of our trip, wonderful care was taken to make sure our itinerary was the best it could be. From arrival to departure we felt extremely well looked after in this lovely property. A return trip is certain.

we had a wonderful stay at the Palzzina Grassi. The location is second to none. the rooms are beautifully presented but most importantly the staff were exceptional. The most welcoming and friendly team which is the most important thing. the concierge was also extremely helpful.

Always are choice

Gotta love giant mirrors & have $800/night for 20-ish sq meters. Night club 90’s parent-vibe. Food delish. Bar stacked. Chill front desk. View is way extra. Pillows too fluffy may have various on request. Def take taxi to/fr canal entrance.

From the moment the excellent Chiara welcomed us from our taxi it was clear this hotel was going to be wonderful. The hotel was simply perfect and it was the attention to detail and the warmth of the staff that really enhanced the quality. For example while Chiara showed us our room for our approval we said we would need more coffee pods of a certain type. These were immediately sent to the room. Even though these ran out the day before we left, house keeping remembered to replace them. So the communications and systems must all be in perfect harmony. Very impressive. Rooms and public areas SPOTLESS even with the decadent Venetian decoration. Breakfast was A La Carte. This is an excellent touch and it works far better than the boring buffet style which must surely lose any hotel money. Breakfast staff were great. We ate dinner in the hotel one night and it was in a word sumptuous. If you are not staying at this hotel you can eat dinner there and every aspect was delicious. I will gladly write a separate 5 star review for the restaurant. It's not always easy to get great food in Venice, Palazzina Grassi executes this effortlessly. This brings me to the Hotel's brilliant secret weapons; restaurant manager Michaele, who is ably supported by Philippo and Frederico. The hotel is extremely lucky to have these guys. They make the experience beyond extra special. They have the rare ability to read their customers perfectly; building a wonderful rapport while still offering the very highest quality service, seemingly effortlessly, and at times hilariously. Seriously this must be the best service team in Venice. I am sure though, that even these ambassadors of fine Venetian service are the focal point of the customer experience, they are surely supported by all members of their team. Honestly there is not a single bad thing to say about this truly top class hotel. Finally Venice has a truly world class luxury hotel. See you next year J&L.