The hotel has a great location, close to San Marcos square. It was me, my husband and my 9 year old son, we checked in in the morning, we went up to the room to leave our bags and we were already disappointed with the room, everything was very old, so we went out to walk around Venice and the attendant asked us to leave the key. at the reception, ok, we left it, when we came back there was no one to answer and give us back the room key, we spent approximately 40 minutes waiting for someone, my son had to wait to use the bathroom, when someone arrived it wasn't the same attendant from the morning, we asked key in Spanish and the attendant was super rude, stupid and ignorant to us in front of other people, saying that they didn't speak Spanish there, only English, whereas in the hotel description it says that they speak French, English, SPANISH....and that our key wasn't there and he didn't understand why we left the key, my son got very nervous, cried and asked us to leave the place. Anyway…. Terrible service, we only stayed at the hotel, if it can be called a hotel because we were only staying one night. Worst experience I've had in a hotel... We don't need to be treated with disrespect, Venice has many hotels that want to welcome their guests with respect, warmth and dignity. A place that is open to receive the public and doesn't know how to do so should close. Run away from this place if you don't want to experience stress. DON'T STAY IN THIS PLACE.
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