Ventura's Clocktower Inn promised a delightful getaway, but our experience was marred by a lapse in customer service. While the location was convenient, the room reasonably priced, and the front desk staff very friendly, (shout out to Erica for allowing us to check in early), the end of our stay was marred by a non-functioning shower after a busy day of activities. We spoke with two desk clerks about our situation, one the morning of our check out and one a few days later after we returned home. Both assured us that we would be hearing back from a manager about the situation and we were told we would receive a discount on our stay. It has now been 9 days and we have not heard from a manager. The Clocktower Inn's failure to resolve our complaint or even extend the courtesy of a simple follow-up call left us disappointed. As seasoned hospitality professionals, we understand the importance of customer satisfaction, but our experience fell short of industry standards. What otherwise was an enjoyable stay was tarnished by the management’s indifference towards our problem. The Clocktower Inn's lack of professional management was inexcusable. A hotel's true measure lies not in its amenities but in its ability to address concerns promptly and respectfully – a benchmark the Clocktower Inn failed to meet.