xiaoming
September 11, 2023
Terrible stay. Poorly maintained structure, it was missing essential things such as a clothes hanger even in sight (I had to place the contents of the backpack on a chair), bedside tables, even a small table on which to place something. No hooks or supports in the bathroom. But the thing the impossibility of communicating with the managers was more terrible since no one answered either on the phone or via wa. Which was very serious especially at the self-check in, when I couldn't find the room key, since it wasn't where indicated. But, the icing on the cake, I struggled a lot to get a receipt, which was essential for me, having paid in cash. I had to make a report to the finance department to convince him to give me the receipt. He didn't answer me for an entire afternoon. Only the next day, when I informed him of the complaint, which was then withdrawn, did he convince himself to reply via wa and send it to me. I have never seen management so insensitive to the needs of the customer.
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