Ark Hotel

Great location, comofortable rooms

Poor communication. Holiday experience was not as described. Shambolic, we booked this holiday as it was from Bristol. But the Airport was changed to Stansted. Then flights changed but we were not informed by Newmarket or Miles-Morgan ( who are useless). This resulted in additional time off work and night prior hotel costs being incurred (we still haven’t received the goodwill gesture promised Mid December). Also a 3 hour drive each way which we did not want. Lots of communication regarding these issues but very poor objection handling skills demonstrated by Newmarket and Miles Morgan travel. To make matters worse the “Gala Chris**as “ experience simply did not happen. The Ark hotel which is located outside Verona, did not meet the expectations of many of the traveler's billeted there. No menu (apart from the pre-set Chris**as offerings which really were cooked to school dinner standards), no room service, no soap, no water in mini bar, only one welcome tea and coffee in room (this is a policy) and we had to argue for more, no spare blankets, 1 spare pillow ( which were much needed as the pillows were flat). Although we were provided Ark slippers which was odd and an irrelevant gesture, Absolutely no festive a**osphere in the hotel with most of the guests incurring additional costs eating out just to get out of the minimalist, Ikea showroom reception and rooms. This holiday went wrong from the start with poor planning and communication, nobody willing to really own the problems, a very average hotel which by my wide travel experience is barely 3 star and no where near 4. Our dreams of a great Chris**as experience were dashed as a result. Well done to corporate business UK, more customers duped, sold a dream, paid top buck but really, really poor value for money. The saving graces of the experience were Verona, Lake Garda, The Italians, who really do know how to provide customer service, and Luca the Newmarket rep who was really good with the old folk who had mobility challenges . Will never book with this wannabe coach company again. Date of experience: 22 December 2023