Pietra di Verona Residenza

Residenza Pietra di Verona is a total disappointment. We booked a one night stay and were tucked away in an attic in the smallest room possible with stairs to climb and no proper window. The room 13 looks like an oratory with no comfort and decor. This room is not even featured on their website, felt bias. There is no service and no one to welcome you at check in and to assist you at check out, everything is through messages.

This hotel was absolutely perfect for our taste. Quirky, large comfortable Italian traditional type room, but with a modern clean bathroom . Breakfasts were "continental" (isn't that why you go abroad?) and as much as you could eat. The staff in the breakfast room/bar were exceptional in their service and responses to our enquiries. Anyone who did not like this property should go and stay in a Hilton or similar, where you could be anywhere in the world. The location was great, just a few minutes' walk from the sights and the main squares. Would thoroughly recommend to anyone considering a visit to beautiful Verona; but try to avoid all the Romeo and Juliet nonsense. There's a lot more to the city than that.

Great little quirky bar ideal for drinks and snacks while visiting the San Pietro area of the city. We just had small snacks and drinks but were made to feel welcome. We witnessed couples arriving to stay and thought it would have been lovely to stay there sometime,

Would not recommend this accommodation! Even though it is a great location, as a solo traveller who barely speaks Italian, the service is non existent and it is not at all as advertised. No staff at check in, I had to call a number and self check in. I did not see any staff member at the desk once during my 3 night stay to ask for recommendations or help. I actually received recommendations by chatting with friendly store owners in town! This morning at checkout, I text the owner asking for assistance booking a taxi to the train station. I received no response. I could not get through to the Verona taxi service via text, phone or app after trying over a dozen times. I called reception several times asking for help as I did not speak Italian. They said no, I have to do it myself and they would not help me. I had to walk 15 minutes through cobblestone streets with my luggage to the taxi rank and subsequently missed my train to Milan. I had to pay €41 for a new ticket. Appalling service and would not recommend unless you are happy to have zero staff around! Breakfast was also very basic and no eggs were left every morning when I arrived. Very disappointed in Pietra di Verona.