Hotel Orangerie

clean hotel. very accessible to public transport. lagenfeldgasse U4 and U6 Niederhoffestrasse staff are ok with good service. It was very close to some landmarks including Belverdere Palace and Schonbrunn. There are nearby markets, supermarkets and restaurants of many different cuisines.

Would not recommend this hotel. It is not what you see online from the pictures. We arrived for our 5 day trip and the next day at breakfast we noticed ALOT of recycled food that clearly wasn't used the previous day. The only fruits available was 5 slices of orange. There was no apples, no pears, no other option. As on the pictures online it shows waffles and nice fancy food...nope no toast no waffles but bread rolls. As a vegetarian I complained to the owner Romie and asked if he could accommodate me as there was bacon and sausage no vegetarian options he got very defensive when I said he's food option was a 2 star. He then shouted at me and told me to follow him so he can show me my options. This was all infront of my little girl. Then I said no need to shout or be rude and other customers was looking. I said im entitled to my opinion, but your breakfast is not what it says online. I asked if he could accommodate me as I've stayed places and they are happy to add more vegetarian options, he replied no im not accommodating you. So for 5 days heavily pregnant I ate bread and tea. Then our room we found so much dust under the bed someone's empty drink bottle, spider Web and splash marks on the walls. The mattress was also stained. I would no recommend this hotel its not a 4 star its more like a 2 star.

The hotel is in a quiet street in the 12th district in Vienna and walking distance to both U4 (Laengenfeldgasse) and U6 (Niederhofstrasse) underground lines which is very handy. It is a no frills hotel with decent size rooms, comfy beds, and good breakfast. The reception staff were very helpful when we needed the Safe to be fixed and it got sorted the same day, thank you again! All in all this is a goid hotel to use as a base to explore Vienna.

My stay at this hotel was a nightmare. The front desk was a disaster – couldn't even call them for extra pillows without trudging downstairs at midnight (later I was explained that phone actually doesn’t work). The night receptionist acted like I was bothering him, and greetings were apparently too much to ask for. Housekeeping had no concept of privacy – barged into my room without knocking, leaving hairs on the towels and empty bottles on the floor. The room itself was a dust haven with corners seemingly untouched for years. They turned the hallway into a chat zone every morning, ensuring no chance of sleep. Also, I got back from daily activities and hotel housekeeping left me rubbish on the floor - water bottle was not even mine rubbish! As for the hotel room, forget about slippers and toiletries; they seemed optional. The WiFi connection was like a distant memory – poor, unreliable, and basically non-existent. Save yourself and stay far, far away from this place.