Pentahotel Vienna

Nice experience

Very nice quirky hotel near a train station. So what can I start to say? The hotel is not in the middle of the Vienna city centre but this is not a big problem. I would say, it is 7 minutes walk to the nearest train station. The train will take about 10 minutes to get you to the centre of town. There is a bus but we didn't opt for this. You can actually walk it to the town centre in under 30 minutes. At first it feels longer because you are trying to remember places but it isn't really far. Back to the hotel. This is a very nice quirky boutique type of hotel. Upon arrival, you enter and you are greeted with a bar which is very nice and designed. The receptionist is well spoken and very polite. I'm not sure why the other reviews gave the customer service negative but I can say it was really nice and smiling. Evening the next day, the other team are smiling. I think the place has 6 floors of bedrooms - obviously the ground floor is the main reception. Is it quiet? Yes. No sound of live music. But you can hear people bang the door when they come back or leave but it's not that bothering as there are not many rooms next to each room. The rooms? Are big. Which is a bonus. The TV is old. Plenty of channels in German but one-two in English and one french. If you want the English movie channel click 77. The TV is old Panasonic and not sure has an hdmi port. There is no free bottle of water or kettle. Bathroom? The water is weak. Not the best pressure. Bed? Each bed has sockets - two pin to charge your phone. Pillows are just okay. As for the people who moan about heat? Yes. There is no air conditioning but before people complain. The outside temperature was 26 degrees celcius day time and evening 15 degrees celcius. The room has heating which actually had to go on because it was a bit cold. Windows open and are safe. You can't hear anything outside if the windows are closed. Oh you can see I am typing as I think. There is a gym on the top floor with a sauna. Standard weights, running machines. Pool table in the bar. Cocktail, beer etc. morning food too but think food closes around the 9pm mark (kitchen closes). WiFi is very good and free. Hairdryer available too. So what's around? Food wise not much. 5-10 min vicinity there are restaurants but they close at 9pm. Takeaway is available but expect to walk 15-20 min. Expect to walk 35 minutes to reach the golden arches. Oh not to forget, there is an amazing food market parallel to the road which is open in the day to afternoon. As for supermarkets? They close early but it's about 20 minutes walk. Overall, it's a nice hotel.

Enjoyed our stay and the neighborhood is quiet and safe. Close to the train. Two stops to downtown.

Unfortunately, our experience at this hotel fell very short due to the poor quality of the rooms and the poor customer service we received afterwards. We experienced several problems with our rooms (being given a different room than we had booked, a room directly next to the noisy lift shaft, and then a room with no hot water), resulting in having to switch 3 times. The size and quality of the rooms varied drastically, despite apparently all being the same rate, so what you actually get is a lucky dip. When we checked out, the receptionist (who, to her credit, did appear to try her best with the situation) confirmed that the hotel would compensate us due to the issues we experienced. However, a month later, we have not received any compensation, and the management has told us that we made no complaints at the time? Apparently we just switched rooms for fun. Abysmal customer service and I unfortunately cannot recommend this hotel to anyone.

Pentahotel is a great option for a place to stay in Vienna. The a**osphere is very comfortable and modern and the location is in a very nice quiet neighborhood in the city. Easy access to bus and convienent shops as well as places to eat. The staff are extremely helpful and quick to respond to any needs or questions. When I requested the use of an iron and ironing board for my room, it was delivered very promptly. I also loved the bath products, body wash and shampoo smelled fantastic! This was my fourth time staying there and I would definitely go back again.