Hotel Pension Lumes - Self Check IN

I have got there. The self chekin didn’t work, they did not send me the PIN code to get the key. Also they didn’t answers the phone. After 1 hour wait I went to another hotel

The location was perfect and was quite reasonable. The room was clean with a small refrigerator and there was a small dining area and access to a stove if needed. The only issue we had was getting into our room. It is a self-check hotel so we were given a code to get our room key. We were told to enter the code and a box would open with our key. The problem was that we had to enter the code to get into the door to where the rooms were and there was a lock box on the wall that was NOT the box that would open. There was another box inside where we needed to enter the code a second time to get the key. Just a minor thing but since there was no desk we were on our own to figure it out and luckily someone else came along that called the help number to get the actual directions. Other than that it was wonderful and we would definitely return!

Entry into the property is very difficult, actually it was scary in night. No Uber or cab drivers could arrive in front of the building. We had to drag our suitcases to next street. They sent the code to access the premises very late, so caused us a lot of waste of time from our Salzburg trip.

Very good value, very well located and comfortable

Absolutely beautiful building set around 5-10 minutes walk from St Stephen Cathedral in Vienna and the main shopping street. This hotel is a 'self service' type hotel. You are provided with a code on booking which allows you access to the building and hotel. There is no one at reception and you have a code to get your key. Our room wasn't ready but we were able to leave our bags in the kitchen and go for lunch. The room itself had a king size bed and a single which for three of us which was fine. However, here are the negatives... When we went into our room the room had 2/3 big bluebottles flying about. The window was open as the room was stifling hot and they may have come in through there but eww. Also room was baking and they had a air cooling device in the room which didn't work. The main ceiling light had two bulbs that were fused. The bathroom was tiny with no hooks on the door and the shower was broken. It was also mouldy. As there was no one on site, we couldn't do anything about it. Also, we were only there one night, we accepted the issues and carried on. However, at around 150 euro a night it was a bit dissapointing.

For condition, it is under renovation so that’s the reason for the level there. The staff was great and the location was really good. Quiet neighborhood across from a beautiful church. Not 4 star but good place to stay, accommodating and clean.

The Good: - The location is absolutely perfect. All of the top attractions are within 15-25 minutes walking, depending on how fast you walk. St. Stevens Cathedral is a 4-minute walk, and that's where the best shopping is too. - The staff is very friendly and helpful. - The hotel was very clean and well stocked with towels, hand soap, body wash, and shampoo. The Bad: - The mattress is thin and rock hard. - There is a pub one door down, and the thin windows lets in a lot of partying sounds (If you're a heavy sleeper, this probably won't bother you.) - Everything in the room feels cheep, like you ordered a luxury hotel off of Wish.com. It looks fancy in photos, but the materials of the furniture, doors, lamps, and carpet are cheep. I only point this out because the hotel's website says all of their rooms are "4-star rooms," which is obviously not true once you arrive.