Anantara Palais Hansen Vienna

Beautiful old world charm, and very modern additions and amenities. The hotel was beautiful, the staff is very responsive and the rooms are exceedingly comfortable. The response time for any request was quicker than I could’ve expected or imagined. Would definitely come back.

The lobby is a dream for the lover of architecture! The rooms are divine too! The suites welcome you with high ceilings and lots of space for you and your guests. Order the Apfelstrudel if you have an opportunity and fall in love with the beauty and dream of Wien! Wien really is the city of dreams and staying here is a big dream!

The hotel's historic building is beautiful and very well preserved. The decoration throughout the hotel is elegant and relaxing as well with the live pianist. The large well appointed room was sound proof with an excellent wifi. Room service was fast and impeccable with a very attentive staff. Turndown service was well done and thoughtful. The concierge was very helpful and gave very good advice. I would certainly love to come back!!!

Amazing stuff , great room , great breakfast - anything you need for great vacation

The hotel is quite nice and modern by Viennese standards. The staff is nice and eager. Unfortunately, the rooms are somewhat dated and housekeeping is not good - think coffee stains and trash in the room, quite modern shower not working properly. The worst part, at least for me, however, was the cigar lounge. The hotel is mentioning that they have a cigar lounge - you can find this on their website, AmEx mentions this as well as GHA (adding screen shot from their homepage below). While they indeed have a smokers lounge, you cannot order drinks there. And you are also not allowed to bring in your own drinks. I don’t know what the Austrian laws are, but if they are indeed not allowed to let anyone bring in their own drinks, they shouldn’t advertise having a cigar lounge. I don’t think there is another cigar lounge anywhere else in the world where you cannot drink anything. I asked to talk to the manager on duty to see whether we could fine a solution to this, but there was no manager available (at 9:30 pm). The front staff was very nice and professional in handling my complaint, but couldn’t decide anything. A very smug assistant to the manager explained to me the next day that they had not advertised anything wrongly as a cigar lounge didn’t imply that one would be able to consume beverages there - I strongly disagree. This guy managed to annoy me even further given his way to address things - he should learn from the front staff who are much better and more diplomatic than he is. So I ended up having to smoke the expensive cigar I had brought and drink the champagne I had bought on the French balcony in my room in the pouring room, trying to juggle an umbrella over me. By the way, the GHA website didn‘t mention that the balconies were only French balconies. So if you’re thinking about booking this hotel because of the cigar bar (as I did) - stay away and book a room with a large balcony either at the Ritz Carlton or the Hotel Imperial.

This hotel is an oasis. It cannot be faulted. Totally first class