Kunsthaus Apartments

We originally booked the apartment , which was advertised as a two bedroom unit, in about Septmber 2019 for a planned four night stay in April 2020. We paid up front in full, as was required, planning to share the apartment with another couple. When COVID hit we had to cancel our travel plans as we were unable to leave Australia. Unlike 5 other accommodation providers we had booked, the proprietors of Kunsthaus Apartments refused to give us a refund but eventually after quite a bit of correspondence they allowed us to delay the booking until August 2022. I received a booking confirmation notice about 10 days before our stay in August 2022 to which I replied. When we arrived at the unit after very long flights, much to our disappointment, there were no keys for us. After about 4 phonecalls someone eventually arrived and apologised as they said they did not know we were coming. We had to wait for more than an hour while the accommodation was cleaned. On entering the 'two bedroom unit' we found one room with a double and single bed squashed into it , a very small box room with an old wardrobe( not enough room for a bed), and a living room with an old single bed and various other odd bits of furniture. This arrangement was totally unsuitable for the two couples for whom it had been booked. The bath towels provided were threadbare and there were no hand towels for the bathroom. The kitchen had been renovated and was reasonably well equipped but there was no kettle. I emailed the proprieters to request some handtowels and a kettle and follwed up with another request 24 hours later when I had not received a response. akettle and some additional towels were then delivered. The units are in a convenient location but our experience there was really disappointing.

I booked one room by phone but the hotel just simply cancelled without any explain. on the day of the travelling I called them to have some information about the rooms ecipments and just said oops' you do not have booking. If you don't want to have suprise this hotel is not recommended.

So, Kunsthaus Apartments rents other people's properties and they are not professional at all.. they provide a number to call for assistance in case of some unexpected situations but they never respond.. On the second day of the stay the heating system broke and we had not hot water and no heating in the house and to this day they never bothered to answer to my messages and claim..no apologies offered no money returned..they basically do not care about the guests..as long as they got your money, the rest is not important.. Still to this day they do not take responsibility but they make *********** give me a 50 eur compensation as a pity reward! Money stealers!!