Mixok Guesthouse Reviews

When we arrived at the place, the boys told us that they sold the room we booked already and they tried to get another room in other place I didn’t agree to us which I didn’t think it’s right thing to behave like that in the tourism business

The location is great and the service staff are friendly.

Taking the advantage of being close to the city center, deceiving consumers to book a room on Ctrip and pay the full amount is non-refundable. After arriving, they are told that there is no room, and they are transferred to a hotel in a suburban environment with poor housing facilities. It is hateful.

Good location, no lift, Wi-Fi not available in some rooms.

The air conditioner cannot be turned on

I got an email right before I arrived that there were no rooms available. I was told to go to another lodging. I was satisfied because the accommodation was pretty good.

Already booked. When checking in, said that the room was full. Move us to sleep in a very old, scary hotel. The hotel is quiet, no one at all. There is only one attendant. The condition and atmosphere is very scary.

The location was great. center.

It's a nice place

I just had strange experience with Mixok Inn receptionist, her name was "Phun" or something like that. I contacted her because I needed a room for myself for three nights (I was designing my visa run from Thailand to Laos) and I asked her about room availability. She replied there is a single room available, so I preliminaly agreed to book it. Subsequently I asked for three details- what size of bed is in the room (I am 2 meters tall so I prefer queen bed in which I lie diagonally), if there is Air Conditioning (which I do not need) and if some deposit is required. Even thou I asked about only few things, it was taking longer and longer for Phun to reply. In the end she did not bother to proceed with my booking. What a waste of time and effort. UPDATE: 2 days after I posted my review and 4 (four!) days after my initial attempt for room reservation, receptionist Phun suddenly started to communicate. She tried to pretend nothing has happened and attemted to proceed with the reservation. This was obviously a joke. No receptionist walks away from incomplete booking for 4 days, leaves the customer's request "hanging in the air" with no reply and later pretends everything is OK. I addressed this to Phun and she made up an excuse that she was "busy". Busy for 4 days? It took 4 days for her to write 5 words closure of the booking? To my dismay she killed the conversation by saying that she "does not need customers like me". Well, I will not force myself to "her" hotel. No more Mixok.

If anybody wants to stay in Vientiane, please avoid this terrible and disgusting hotel. I booked a single room from 18 May 2023 to 19 May 2023 and the room is very dirty, uncleaned bed and dirty smoking smell. When I checked in and I ask the receptionist to change. He can not speak well English and then I asked to talk to the owner or manager, he lied me and switched the phone to other guy at home. I did told him that in Luang Prabang, it was not like this. The hotel in LPB is very clean,staff are supportive and friendly not like him and I can not imagine how uneducated and impolite reply from this guy. He said if I enjoyed LPB then I just go back there to stay and don’t stay in Vientiane and he said I should cancel my reservation through Agoda and he doesn’t care how it will happen next while it was 22:00 local time. Where should I go??? Such a rude way of customer service that I have ever experienced. Inclusion, this is very terrible and not worth staying in Vientiane. Please stay aware of this place.