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Breakfast

Hilton Garden Inn Volgograd
4.5/554 Reviews

Hilton Garden Inn Volgograd

Volgograd|1.36km from Volgogradskaya Gosudarstvennaya Akademiya Fizicheskoy Kul'tury
My preferable place of stay in Volgograd was Hilton Garden Inn. When I planned my business trip to Volgograd this time on 11-Apr-2023, my choice was the same despite my business partners asked to choose another hotel to stay. On arrival to the hotel, we could not check-in for one hour - appr. 11:30 till 12:30. Due to this delay we missed important customer meeting. Receptionist endlessly told us they it was because of IT issues and they can’t do anything. We asked receptionists to talk to manager to give us a room to change clothes. But manager, as we’ve been told, refused. So, we were unacceptably late in our customer’s office. Choice of food at breakfast was limited. Impression was that staff was not happy to do their job. Were slowly and not polite. Both my colleagues noted the same. After breakfast, at 8:30 internal construction works started inside the hotel breaching Russian law that prohibits loud works before 9 AM. It was so early and noisy, that I could not suffer and started to call reception. Reception phone didn’t answer. I had to come down. Receptionist, her name was Lada, told that she was busy and could not pick up the phone. Hotel manager was not in the hotel yet and, but had to come at 9 AM, also Lada was sorry that she can do nothing about works ongoing. From 9:00 till 9:15 I was asking Lada to ask Manager to come to reception. Finally Lada gave up and went to call Manager. Manager’s name was Svetlana Kareva. I explained her all the issues happened in Hotel,… but manager Svetlana started to argue that noise is OK etc.. Trough the last years being there I noted that quality of service in that particularly hotel was deteriorating to the level unexpectable for Hilton brand name. Talking to another guest while waiting for Receptionist’s manager, he also commented that service quality of Volgograd Hilton Garden Inn is not like other Garden Inns in Russia. he said that this hotel is “special” in terms of service quality. For many years Hilton Garden Inn hotels in Russia were one of the best chain hotels. I wrote couple reviews in past been inspired by attention that Hilton staff always showed up. I don’t want to believe that this kind of service will spread across Russia. Definitely, I will never ever consider Volgograd Hilton Garden Inn as a place to stay in Volgograd.

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Top rated hotels in Volgograd

Searching for hotels near Volgogradskaya Gosudarstvennaya Akademiya Fizicheskoy Kul'tury? Compare room rates and reviews to find your ideal stay.
Marton Rokossovskogo
4/511 Reviews
С целью быстро заехать и переночевать, отель справляется на ура, если не обращать внимания на детали. Что такое сервис и гостеприимство, в этом месте не знают. Номер, категории люкс, с не работающей лампой, мигающим светом в ванной и сломанной душевой кабиной (треснут поддон и отваливаются двери). Кулер с водой на этаже, в котором нет воды (ни на этаже размещения, ни на ресепшене, подошли на бар, в ответ - тут только из под крана). Кровать размера king-size странно заправлена двумя наволочками, предназначенными для одноместного спального места. Одеяло заботливо свернуто и помещено в полку письменного стола. «Собери сам», видимо, концепция такая). Сам номер чистый, с окнами во двор, не шумно и достаточно уединенно, несмотря на полную загрузку. Завтраки, честно, просто позорные, есть тут нечего, абсолютно, разве что отсыревшее печенье к кофе. Предлагается каша или омлет с бутербродом, простите, но ни то, ни то, есть невозможно. Это просто некачественно и не вкусно. Омлет разваливается, из него вытекает непонятная жидкость и в дополнение, шкурка от помидора внутри. В период завтрака действует система самообслуживания, так что заказанный «кулинарный изыск» вы будете нести себе сами, когда «улыбчивый сотрудник» крикнет «забирайте» и вручит поднос. От общения с сотрудниками отеля остались двойственные впечатления. Особых претензий нет, просто хотелось бы видеть более благоприятное отношение. Никто не просит вечно ходить на позитиве, но работа в сфере гостеприимства предполагает дружелюбное отношение к своим гостям, как минимум. Единственный человек, которому хочется сказать спасибо - администратор Ирина, после общения с ней впечатление немного улучшилось! Доброжелательная, встретила с улыбкой, помогла и пожелала хорошего дня. Действительно приятно было общаться с ней. Это был второй опыт посещения отеля сети «Мартон», но не могу сказать что он, как и первый, получился удачным, больше не вернемся. Причем, и в первом, и во втором случае недочеты совпадают, хотя отели располагаются в разных городах.
Hotel Friends
4/51 Reviews
This hotel has cockroaches. The rooms are wet, cold caffeine floor. Breakfast is scarce, coffee is cheapest, eyelids are miserable, but bread is two pieces. The managers also leave to wish the best, it seems girls work for them as slaves. Is there anything else to tell?
Frant Hotel
3.5/51 Reviews
Breakfast as a bonus is very tasty, the rooms are clean, I liked everything!
Hotel Volgograd
4.6/557 Reviews
The most satisfying hotel in the itinerary, the room decoration is comfortable, quiet, clean, good service, a veritable five-star hotel
Hilton Garden Inn Volgograd
4.5/554 Reviews
My preferable place of stay in Volgograd was Hilton Garden Inn. When I planned my business trip to Volgograd this time on 11-Apr-2023, my choice was the same despite my business partners asked to choose another hotel to stay. On arrival to the hotel, we could not check-in for one hour - appr. 11:30 till 12:30. Due to this delay we missed important customer meeting. Receptionist endlessly told us they it was because of IT issues and they can’t do anything. We asked receptionists to talk to manager to give us a room to change clothes. But manager, as we’ve been told, refused. So, we were unacceptably late in our customer’s office. Choice of food at breakfast was limited. Impression was that staff was not happy to do their job. Were slowly and not polite. Both my colleagues noted the same. After breakfast, at 8:30 internal construction works started inside the hotel breaching Russian law that prohibits loud works before 9 AM. It was so early and noisy, that I could not suffer and started to call reception. Reception phone didn’t answer. I had to come down. Receptionist, her name was Lada, told that she was busy and could not pick up the phone. Hotel manager was not in the hotel yet and, but had to come at 9 AM, also Lada was sorry that she can do nothing about works ongoing. From 9:00 till 9:15 I was asking Lada to ask Manager to come to reception. Finally Lada gave up and went to call Manager. Manager’s name was Svetlana Kareva. I explained her all the issues happened in Hotel,… but manager Svetlana started to argue that noise is OK etc.. Trough the last years being there I noted that quality of service in that particularly hotel was deteriorating to the level unexpectable for Hilton brand name. Talking to another guest while waiting for Receptionist’s manager, he also commented that service quality of Volgograd Hilton Garden Inn is not like other Garden Inns in Russia. he said that this hotel is “special” in terms of service quality. For many years Hilton Garden Inn hotels in Russia were one of the best chain hotels. I wrote couple reviews in past been inspired by attention that Hilton staff always showed up. I don’t want to believe that this kind of service will spread across Russia. Definitely, I will never ever consider Volgograd Hilton Garden Inn as a place to stay in Volgograd.
Intourist Hotel
4.3/57 Reviews
Location is the most convenient! The hotel ”Inturist” is on a zero kilometre - it is the most center of the city. To all the sights you can get on foot. To Mamayev Kurgan several stops on the high-speed tram. Service is excellent. Rooms are cleaned daily, all soap supplies are filled. We had a business number - spacious. On the floor parquet, high ceilings, doors from natural tree. In general, classic Stalin ampir! The hotel is quiet, the walls are thick, so no noise from the street or the neighbors are heard. The restaurant is beautiful. We had breakfast (satisfactory, everything is very delicious). Lunch / dinner on request (menu choice). The price is very pleasant. For two fish, potatoes, vegetable salad with olive oil - 1300 rubles. Prepared delicious and fast. Staff attentive. On the recipe all issues are solved quickly. You can order a tour of the city for 3.5 hours (walking - 3800, car 5800). Wi-Fi works perfectly. If you book on the official website, you can get on a 20% discount + offer pleasant bonuses (we had a 10-hour entry instead of the standard 14 hours and late departure - instead of 12 hours, we left at 15 hours). We were very comfortable as we had an evening flight. On the other hand, there is a 24-hour MAN store. Prices are standard, no price. Bed and pillows comfortable, bed linen and towels perfectly white, top perfectly, in the room very warm. The hotel recommends and put 5 points. The cost of travel from/to airport 370 rubles through Yandex taxi (Oct. 2021)

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