Park Hotel le Fonti

Tired hotel, with tired rooms that desperately need a make over. Hotel restaurant closed, without warning, which meant a substantial hilly walk back into town every night to eat. I would suggest booking a hotel in Volterra as this hotel does not warrant a 4 star rating.

Understaffed post pandemic, incapable of dealing with full capacity, tired decor and furniture, very poor food, overworked and therefore pretty miserable staff, few redeeming features other than the views

EXTREMELY BAD CUSTOMER SERVICE. AVOID, AVOID, AVOID!!!! We arrived at Park Hotel le Fonti and were given our room on arrival as part of our holiday tour group. Unfortunately there was a catalogue of problems with our room as below: 1. The shower was blocked and the water built up in the shower tray throughout the shower. 2. The room was next to the lift so the noise of the lift could be clearly heard through the wall. 3. We were also next to the stair well so the noise of people talking and stepping could also be heard through the wall. 4. There was some kind of sensor directly above the bed with 2 red lights that flashed continuously and illuminating the room through the night. 5. The room was opposite the cleaner’s cupboard and the cleaner started work first thing in the morning, banging things around and tapping. 6. The curtains did not cover the window properly and so the light could not be blocked out. There was an outdoor light shining in through the night. 7. There were some kind of pumps/ air con station close to the window and the noise could be heard within the room. All of these points above are all on top of the fact that the room was incredibly shabby and out dated, well in need of a complete renovation. We simply requested to move rooms on the day we arrived but were told that a decision could not be made on this until the receptionist had spoken to the boss (this was about 7pm). We waited and waited and eventually the receptionist spoke with the boss over the phone (this was about 10pm) but was told we couldn’t move rooms because there were none available. However, we knew there were over 30 empty rooms, at the same rate, waiting for the next tour groups to arrive the following day. We were unable to sleep due to the problems listed above. The next day we managed to speak with the boss ourselves and were told that we could move to a different room at an extra 40 euros per night. We were extremely disappointed and upset with the way we were treated considering there were over 30 empty rooms at the same rate. The level of inflexibility and intransigence displayed by the boss was astounding. They should have said, we are really sorry our room was not up to standard and as a result we are going to move you to a different room without asking for any extra charge as they were clearly at fault. By the way, we are talking about a 4 star hotel, which makes matters worst. AVOID AVOID AVOID!!!!