Double Tree by Hilton Hainan-Xinglong Lakeside

Double Tree by Hilton Hainan-Xinglong Lakeside Reviews

Double Tree by Hilton Hainan-Xinglong Lakeside

No. 2, Xingmei Avenue, Shimei Bay Tourist Area, Xinglong, Wanning, Hainan, ChinaView Hotel Details
Double Tree by Hilton Hainan-Xinglong Lakeside
Double Tree by Hilton Hainan-Xinglong LakesideDouble Tree by Hilton Hainan-Xinglong LakesideDouble Tree by Hilton Hainan-Xinglong Lakeside
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Double Tree by Hilton Hainan-Xinglong Lakeside Guest Reviews

4.7/5
Outstanding
5454 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(5454)
Positive reviews(5366)
Reviews with photos/video(2133)
Friendly front desk staff(652)
Perfect for kids(280)
Secluded lake view(166)
Has an infinity pool(122)
Close to amusement park(120)
Family activities available(67)
Has facilities for children(41)
Negative reviews(88)
j.lyn
Deluxe Room - Near Pool (2 beds)
Stayed in Mar 2024
Family
2 review
4.5/5
Great
Posted on Apr 15, 2024
Glad I booked this room. The easy pool access was the highlight. We felt like we got a villa for a cheap price. The room and the pool were very clean. The service could have been better though. Like the afternoon tea at the lobby. We requested it to be delivered in the room but it was not allowed so we need to get it at the lobby. Second was the room service. There were many dishes that were not available in the menu and the staff made a mistake twice with our order. It took us an hour or so before we can finally eat our dinner. Overall, we would still want to stay here again.
Response from Property: Thank you for your review and for choosing to stay with us. We are delighted to hear that you enjoyed the easy access to the pool and found the room and pool to be very clean. We strive to provide a comfortable and relaxing environment for our guests, and it is great to hear that you felt like you got a villa for a cheap price.Regarding the service, we apologize for any inconvenience you experienced. We also apologize for the issues you encountered with room service. We will review our menu and staff training to ensure more dishes are available and to minimize errors with orders.We appreciate your understanding and patience while we addressed these issues. We are glad to hear that despite these minor inconveniences, you would still consider staying with us again. We will continue to strive in delivering quality services and hope to welcome you back soon in the future!
Guest User
Deluxe Lake-view Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 26, 2024
Stayed in hotel for 5 days, very quite environmental and super dog friendly. Have plenty of parks to walk at, beach is around 10mins drive. Oh and this breakfast, top of the line :) Definitely worth the money spent.
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Hainan Xinglong Lakeside. We're glad to hear that you had a great experience staying at our hotel for 5 days. We pride ourselves on providing a quiet and pet-friendly environment, and we're thrilled to hear that you enjoyed our amenities, including the parks and beach nearby. Our breakfast is truly top-notch, and we're glad you agree. We appreciate your feedback and are happy to know that you found your stay here to be worth the investment. Thank you for choosing our hotel, and we hope to welcome you back again soon!
EddieLeong
PREMIUM TWIN ROOM LAKE VW
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 25, 2024
Clarifying I am not a Robert. Beyond Expectations, great spirit and services. But In fact I m not really expecting anything while I decided to stay this hotel at the first beginning. However, FD Manager - Cristina and her team changed my mind. Good feeling and experience in staying 2 nights which upgraded to lake view with high floor. And the welcome coffee biscuit that my daughter loved it the most. Appreciated at all arrangements!
Response from Property: Dear guests, thank you for choosing to stay at [Doubletree by Hilton Hainan Xinglong Lake Resort] and giving full marks to the hotel accommodation service! We are glad to see that you are satisfied with your stay, and we thank you for that. We have passed on your praise to our colleagues in the first place and we will continue to provide our valued guests with a quality stay experience as always. Your recognition is our greatest motivation. We hope to meet you again soon. Wish you a smooth journey and a happy life!
Dongfanghuayuan
Deluxe Room (2 beds)
Stayed in Apr 2024
Couples
11 review
5.0/5
Outstanding
Posted on Apr 8, 2024
Good sleep, good food, good service for competitive price! I will highly recommend this hotel to international visitors as well
Guest User
Deluxe Double Room
Stayed in May 2024
Family
7 review
4.5/5
Great
Posted on May 31, 2024
Big swimming pool with children facilities. Good spread of breakfast.
Response from Property: Dear guest,Thank you for taking the time to share your feedback about your recent stay at DoubleTree by Hilton Hainan Xinglong Lakeside.We're thrilled to hear that you enjoyed our large swimming pool, complete with children's facilities, and that you found our breakfast spread to be good.Your satisfaction is our top priority, and we're glad to know that our efforts to provide a family-friendly environment and a diverse breakfast selection have been appreciated. We look forward to the opportunity to serve you again in the future and hope to continue exceeding your expectations.
Sakamano74
Deluxe Room (2 beds)
Stayed in May 2023
Family
2 review
5.0/5
Outstanding
Posted on May 29, 2023
Thank you very much Double Tree Hilton We enjoyed our stay very much and look forward to returning very soon. Thanks
Response from Property: Thank you for taking the time to share your feedback about your recent stay at DoubleTree Resort by Hilton Hainan – Xinglong Lakeside. We are very delighted that you generally enjoyed our overall image, especially for high value, excellent service and clean room. We will continue to strive in delivering quality services, and hope to welcome you back soon in the future!
Cathelijne Klapwijk
Deluxe Double Room
Stayed in Apr 2022
Family
8 review
5.0/5
Outstanding
Posted on May 1, 2022
Highly recommended when you look for a clean hotel with good service. Beautiful surroundings. Friendly staff. Go for the room with pool access.
Response from Property: Distinguished guests, thank you for taking the time to share your stay experience on the platform, your satisfaction is the highest recognition for us. The hotel is backed by a mountain, facing a lake, with a superior location near the sea and rich natural resources around it. Jiajing Island in Shimei Bay, Riyue Bay, a surfing resort, Fenjie Island, a 5A island scenic spot, and botanical Garden make you feel the beauty of nature all the time. We sincerely look forward to your coming again, wish you a happy life!
Brock.Downs
Deluxe Lake-view Queen Room
Stayed in Jan 2022
Couples
15 review
4.7/5
Amazing
Posted on Jan 22, 2022
After visiting Xinglong Botanical Garden, we thought the Hilton would be a nice, convenient option for staying nearby. The surrounding area is very tropical, with a beautiful lake view behind the hotel. The pools and hot springs were a great place to relax after a long day of exploring. Check-In went smoothly and the staff were very friendly and helpful throughout our stay. The room was comfortable and spacious, with a nice view of the garden and the lake. The buffet breakfast was very good. There were many different types of food available, accommodating both western and Chinese tastes. Overall, it was a great stay and I’d highly recommend staying here if you are in the area.
Response from Property: Dear guest, thank you for sharing your experience on the platform. Your satisfaction is the highest recognition for us. We sincerely look forward to your coming again and wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Jun 2022
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 15, 2022
Amazing stay, definitely recommended. The hotel is clean and the balcony is sweet with lake view. I had a lil injury when i surfed so i hardly walked, The staff were amazing, from front desk Ben Huang, Megan Yan, The doorman Mark Ma, been helping on different requests, the staff from restaurant, the house ladies (i don't know their name) showed lot of cares and helps.
Response from Property: Distinguished guests, thank you for taking the time to share your stay experience on the platform, your satisfaction is the highest recognition for us. The hotel is backed by a mountain, facing a lake, with a superior location near the sea and rich natural resources around it. Jiajing Island in Shimei Bay, Riyue Bay, a surfing resort, Fenjie Island, a 5A island scenic spot, and botanical Garden make you feel the beauty of nature all the time. Hotel have 2 indoor adventure playground 1 outdoor children's park, the cinema of the synchronization and booming spa pool, indoor swimming pool, swimming pool, outdoor transparent activities center on the lake pulp board, canoeing, Hobie sailing catamaran, whether bubble hotel or go out experience amorous feelings of tropical island, hainan xinglong Hilton from Lin lakeside resort hotel is preferred. We sincerely look forward to your coming again, wish you a happy life!
YOUNÈS younisi
Deluxe Double Room
Stayed in Dec 2021
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jan 5, 2022
So good hotel
Response from Property: Dear guest, thank you for taking the time to share your experience on the platform. Your satisfaction is the highest recognition for us. We sincerely look forward to seeing you again and wish you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2022
Travel with friends
8 review
4.2/5
Very Good
Posted on Jan 25, 2022
Staff were friendly but English was a struggle. Hotel was in a very peaceful setting. Pool and hot springs were fantastic. Would stay here again.
Response from Property: Dear guest, thank you for sharing your experience on the platform. Your satisfaction is the highest recognition for us. We sincerely look forward to your coming again and wish you a happy life!
Jean-Marc
Deluxe Lake-view Queen Room
Stayed in Oct 2021
Couples
9 review
5.0/5
Outstanding
Posted on Oct 26, 2021
Perfect for holidays in Sanya, nice location and amazing activities but delicious breakfast, will come back
Response from Property: Dear guest, thank you for taking the time to share your experience on the platform. Your satisfaction is the highest recognition for us. Wish you have a good day !
Herlon
Deluxe Lake-view Queen Room
Stayed in Dec 2021
Couples
32 review
5.0/5
Outstanding
Posted on Jan 4, 2022
Amazing service from the front desk, Ms. Oze (Re.)
Response from Property: Dear guest, thank you for taking the time to share your experience on the platform. Your satisfaction is the highest recognition for us. We sincerely look forward to seeing you again and wish you a happy life!
Jan
Deluxe Room (2 beds)
Stayed in Feb 2022
Couples
8 review
5.0/5
Outstanding
Posted on Mar 2, 2022
Thanks Megan for kindness
Response from Property: Thank you for sharing your experience on the platform. We look forward to seeing your again and wish you have a good trip!
Guest User
Deluxe Double Room
Stayed in Mar 2023
Couples
1 review
5.0/5
Outstanding
Posted on Mar 26, 2023
Megan