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5 star

Hotel Warszawa
4.5/568 Reviews

Hotel Warszawa

Centrum Warsaw|2.91km from Aleksander Kamiński Monument
The hotel is luxurious, has a boutique feel and everything about the design and decor is 5 star+. However, our weekend family stay got off to a bad start when the reception didn’t have our reservation. There was no apology and almost an attitude by the unfriendly and arrogant young lady at reception of it being my fault. At breakfast the next day, the restaurant and the quality of the food was excellent but the staff were untrained, unfriendly and on occasion could not communicate in Polish or English. Food was removed from our table when we were half way through, nobody explained the concept, ie no buffet, which was great and what could have been a wonderful experience, was let down by the staff. They saved the best for last at checkout. I was asked if I had anything from the minibar. I replied to say that I had not but reminded the lady that we had drinks at the bar that should be added to our bill. I was then shocked to be told that I would now have to wait to checkout whilst a member of staff checked the minibar in my room. I felt like a criminal at a 1 star hotel in a mass tourist resort. Again, not what you expect from a 5 star boutique hotel paying USD 300 a night and having reminded them of my bar bill. One, more senior member of staff ultimately realized my frustration and took over the checkout process, although by this point, the damage was done. Really disappointing to see this beautiful and luxurious hotel ruined by staff with no training but most of all with such an arrogant attitude that it made the whole experience feel very uncomfortable. The doormen were however extremely polite and helpful. Not enjoying writing such a negative review, I truly hope managements take action as we have been staying and eating at hotels in the Likus chain for years and have always had an enjoyable experience until hotel Warszawa.

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Top rated hotels in Warsaw

Searching for hotels near Aleksander Kamiński Monument? Compare room rates and reviews to find your ideal stay.
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Hotel Reytan
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Hello. I haven't resigned for a long time, but now I've decided to resign. Hotel is excellent, to get a good deal, cleanliness everywhere, everything will script and in the room and halls, the plumbing of decent quality, everything fresh, the perina is comfortable (noisy the truth of the extract fan, works with the lighting on). Our standard room was small but for short stay is quite sufficient. The view from the window to the city yard so much, but the silence allowed to sleep with open window and the conduits were not turned on. Breakfast is very good including hot and cold dishes, coffee from the car is also decent!!! Staff on the reseption is very welcoming, without knowledge of Polish easy to talk. When next visit to Warsaw, I will not even look for anything. Thank you very much to the staff (Polski and Ukrainian). The hosts are perfect. All tourists and travelers of luck.
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Hostel Lwowska 11
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